OTTO — Restaurant in Yarmouth

If I could rate them 0 stars I would. Horrible service. Took almost 25 minutes to get our pizza even though there was a group that walked in 10 minutes after us and they got their pizza within 2 minutes of sitting down. We get the first order and the large pepperoni pizza was wrong, they give us a cheese pizza and the waiter/ bartender stared at us like we were still going to eat it or something. So then after sending back the cheese pizza and while waiting another 25 minutes another group walks in and seemed to order a cheese pizza. This establishment took our cheese pizza that we sent back and brought it back out and gave it to another group. So at this point I’ve watched 2 Seperated groups get served their pizza while we were sitting there with half our group eating and the other half of our group staring into the other peoples pizzas watching them enjoy their food with their groups. One person from our group ordered the chicken ceaser, the salad was super dry, we couldn’t get any dressing because There was 1 bartender doing all of the tables in the dining room. So after waiting 50 minutes for a pepperoni pizza we decided to take the pizza to go because the rest of our group was finished eating.. I Will not be coming back and genuinely really like Otto’s pizza, but this is the WORST Otto’s Experience I’ve EVER been apart of. You might as well go to Romeo’s If you want good service or if you really like Otto’s pizza please go to any other establishment...

OTTO's is definitely a staple in our home. I do wish I could find really good classic NY style pizza in Portland but OTTO for sure makes a great crispy crust and is very creative with their toppings. Personally I find the pizzas are a little hit or miss but once you find your favorites you'll probably keep going back like me.

Hits: -Ricotta with bacon and jalapeño -Four cheese -Eggplant, basil and ricotta -Chicken, pear and fontina Basically anything with their ricotta topping is great as far as I'm concerned.

Misses: -Mashed potato (I get that it's a fun thing, it just doesn't do it for me) -Tortellini suffers the same fate -Mango-habanero chicken and pineapple salsa (I think this one suffers the same fate that other reviewers have touched on with some of the pizzas. If you put too much on they lose their finesse and just become sloppy slabs of pizza but also being skimpy with the toppings can lead to a somewhat bland pizza)

My only gripe is that I have seen or been involved with an inordinate number of rude exchanges between some of the younger or teenage staff members and customers over the past few years. I'm not sure why this pattern exists or if this is an issue with me but I don't experience this at any other spots...

Otto failed me again. Otto's pizza is unique and tasty, but it is not worth the risk. I've tried maybe half a dozen times, with about a 50% success rate of actually getting things right the first time (or at all).

Today, I ordered 2 pizzas for delivery on their website. 2 hours later I called to ask about the pizzas, and the gentlemen who answered said my pizzas had been sitting there for over an hour. I asked if they were going to be delivered, and he said they have no delivery driver, and the website should not have let me put in a delivery order. He offered to put in another order (that I would have to pick up) as the pizzas were soggy, but he could not or would not move my pizzas to the front of the queue, and said it would be 45 minutes to an hour. I asked for a refund, ordered from Pat's, and had hot pizzas in my hand 20 minutes later.

I understand that mistakes are made, and things get busy, and staff is short, etc. As I mentioned I've had problems at Otto before. It is inexcusable to not have a someone or a process to take care of problems and resolve them for the customer. You are in a service business. At Otto, it feels like you are a number, and they don't care because they have 30 other orders...