Dunkin' — Restaurant in Yorba Linda

Edit 9/3/21: I'm adjusting my previous review not to be cruel but in hopes a manager/owner will see this and make changes because I really do want to keep coming here. I feel this Dunkin Donuts is starting to go downhill. They constantly run out of things; i.e Peach Passionfruit, seasonal items, hashbrowns etc. Constantly claim they r understaffed so they stop serving hot food during rush time, the reason I come is to eat their breakfast. It's getting to the point where the only reason I come here is for the reputation they used to have. I constantly (80% of the time) have to check my order and get out and go inside the store because they messed something up, like: gave me pork sausage instead of turkey (I'm allergic to pork), didn't give me extra cheese but charged me for it anyway. This defeats the purpose of going to drive-thru. I come here at least 5/7 times a week. When they have the food it tastes really good, better than most Dunkins I go to. I will come here a little bit longer before I'm just completely fed up by the mistakes or lack of food. I'm having to go to other Dunkins in the area and they always have what I want.

Old post: I have a dunkin thats closer than this one and I prefer this dunkin over that one. They r friendly and their drinks are better here. Anytime they mess up they always give me a little compensation (usually upgrade my drink size). Sometimes they really hook it up with the munchkins too.

I ordered a black decaf iced coffee...

We went to Dunkin 8:00pm on 11/19. We bought 1/2 dozen donuts, which they had limited menu. If you are open until 10pm it would be good idea to rotate your fresh donuts or close down early if it not fresh. We were the only customers at the time. We sat outside by the fire pit. My son needed to use the restroom but the bathrooms were closed. Mind that the shop closes at 10pm. I noticed that the seating area was extremely dirty inside. It looked like they were over staff for slow night. Looking through the window, their were two guys standing around with ear piece in ears doing nothing. Two other girls checking in food that was delivered outside. Then as we were leaving a couple came by. They sat in patio and female employees came out from the of the BOH and started chatting with this couple. Then another male came by to chat with this couple,too. As soon as this they were chatting a truck come by with more friends. The person in the truck knew the employees at Dunkin. It seem to me that they order drinks. I believe when this was all going down their was a another car waiting for their order. I don't know if their was a manger on duty or shift leader but it look look like a hot mess. Don't go at night... If you are going to get drinks go...

Dunkin down for the count today. I walked in this morning and immediately realized there could be a problem with so many customers waiting and the behind the counter and operating staff standing around with dazed looks on their faces. Matter of fact, I saw one employee prod another employee to take my order at the register. I ordered my customary donuts and hot chocolate, with whipped cream, and waited for my order to be processed. As customers cancelled their orders some had waited 35 minutes or more, I was finally approached by somebody who asked what I had ordered. After about 10 minutes I walked out and although the donuts were good, the Hot chocolate, unfortunately, reminded me of dirty dishwater and was tasteless. For almost $3.50 you would expect better at least a glimmer of whipped cream! Here is a hint to management. Communicate with your customers! Tell them you are having equipment problems and there will be delays and for those who can’t wait offer a refund and the possibility of a credit for their next purchase. People understand that “S” happens. What they don’t understand is not being told. It’s called training or you will lose more customers than...