I would like to give this place NO star but unfortunately the option isn't available...

On Sunday April 8, 2018 I treated my mother out for dinner. We got there around 6PM. We stood in the dinning room repeatedly passed by the two waitresses for almost 20 minutes before we were even acknowledged... Once acknowledged, we were told that we can wait in the hallway or outside until a table is available.

So we waited another 15-20 minutes before the waitress cleared off a dirty table for us. At this point we have been there for at least half an hour before being seated at a table that was available (but dirty) when we walked in... It just took the waitress a bunch of time to clear it.

So after being there and waiting at least 30 minutes we are finally seated.... next to a table of obnoxiously rude speaking degenerates. From the time we were seated until we were brought menus was approx 15 minutes...

My mother orders a House special and potato skins w/ cheese. I ordered an appetizer of hot wings and a 14oz NY Strip steak (medium pink center) entree with a crab cake.

About 20-25 minutes later the food comes out.. My moms potato skins tasted as if they were prepared a day or two prior and reheated. She said it tasted very un-fresh. My 14oz NY Strip steak was so over-cooked there was absolutely no juice on the plate. I cut the steak in half and literly picked it up and squeezed it and no juice came from it. Even if it was well done (But juicey) I would have been satisfied.. But this steak was DRY and bland tasting. I told the waitress I didn't want it... She said she'd bring me another and I made sure to tell her again - Medium with pink center... So 15 minutes passes and my mom finished her steak and fries and out comes this slab of meat their calling a "14oz NY Strip"... It was about 1/4" thick and very fatty throughout the whole slab of meat. It looked to me to be a very poor quality cut of rib-eye... And that steak too was overcooked and dry... At this point we have been there well over 90 minutes and have had the worse service and food I have ever experienced. I told our waitress I didn't want the food and we'd just like our bill.

For the record. I was NOT charged for any of the food served to me. And I wouldn't have paid had they tried to charge me.

I think they need to invest in more waitresses so the patrons are conveniently taken care in a timely manner. Two waitresses for the whole dinning room just isn't enough. And they need to address the quality standards in the kitchen.

My mom has been going to Jackie B's for decades but over the last year or so she hasn't been going nearly as often mostly due to the "rough crowd" that tend to be there for the cheap food. From now on we will just spend a little more money and go elsewhere. It's a shame because Jackie B's used to be a place where you could bring your whole family and have a good time and not spend a fortune to dine out... Not the case anymore..