Ordered 3 dozen assorted donuts for our church, walked in and they weren’t prepared, no big deal. Decided to wait seeing as they were busy. They checked with me on what the order was and even repeated to me what it was, seeing as it was a big order with an extra instruction to cut them in half (which they said they could do). I ended up receiving 2 boxes of 36 pieces of cream sticks. Not what I asked for. I told them I was good and not to worry about it. On my way out to the car I was chased down by only what I can assume to be one of the owners, asking me what was going on with my order. I told him that we ordered 3 dozen donuts, assorted, cut in half. He stated they don’t cut them in half at which time I stated that we were told over the phone they would do it for us. I then stated that I was given 36 pieces of cream sticks. He responds by telling me that’s what I asked for. I then told him I asked for 3 dozen assorted donuts cut in half, not 3 dozen pieces of cream sticks. He then asked me what they are supposed to do with their mistake…like it’s my fault. Then as I’m walking away I hear him talking trash on his way back to the building. Give me a break guy. Word to the wise. Even if you call in ahead of time, they probably will still screw up your order.

In response to the false narrative that the owner of this establishment has responded to my review with I would like to start by saying that if the person taking my wife’s order would have asked for payment over the phone, we would have gladly paid, but she did not. Also, if cutting some donuts in half was going to be such a strenuous task for you to perform, you could have said no right from the beginning. We were under the assumption that since YOUR employee said it was no problem, that it would in fact be, no problem. Next I would like to acknowledge the fact ONCE AGAIN that the order was 3 DOZEN ASSORTED DONUTS CUT IN HALF. The order that was placed in front of me was 36 tiny pieces of cream stick donuts. Thats a far cry from what was ordered. Next I would like to address the fact that you stated I was too early and they were being cut up in the back before I arrived. Another lie. The young lady working the register went back and asked the manager if the order was ready, at which time I was told that they did not prepare the order yet. I was then asked if I minded waiting which I responded by saying no problem. Mind you I walked in at 9:22am with a pick up time of 9:30. Also. I was never told to take the order for free. The owner followed me outside complaining about YOUR mistake. Don’t try to spin some false narrative to try and make your establishment look better. You messed up. Own it.