El Pollo Loco — Restaurant in Yucaipa

Consistently good quality food and friendly service. When there has been a mistake, it was more than made up for by replacing what was incorrect with more / better product on the next visit. Twice we have had to call to say that either something was missing (tortillas) or recently a 12 pc mixed chicken was ordered and paid for but legs & thighs were received. In the case of the wrong chicken, I called as soon a I found it. I was offered replacement chicken (3 breasts and 3 wings) for the pieces that were wrong next time I come in.

I made notes on my receipt about who I talked to, then went back a couple of days later and was given 3 beautiful boneless chicken breasts and two large thighs (they were short of the regular breasts and out of wings - it was lunch time) and I swear that box weighed five pounds or close to it. The ladies were very pleasant about it and very apologetic. I was offered an extra side of black beans as well, so I had delicious boneless chicken to cut up for a noodle casserole - enough for several other meals for two people.

Even if it's inconvenient and annoying to get home and find out that your order is wrong, the way things were put right was so gracious and pleasantly done that I think I was better off with the mistake in the long run.

Two things that the reader might be wondering: first, I never went back for the missing tortillas since it just didn't work out with the rest of our lives at the time. Second, when you are in the drive-thru and with only one person, it is not easy to either hold up the line to check your order or even to pull over and look at it because there are quite a few items in the bag. I usually get the Three-Course Family Meal which has two side orders (rice & beans or whatever) plus the tortillas, a big salad (or whatever the promotion is at the time - large family size salad, enchiladas, Mexican "pizza" etc.) and the box with the chicken is at the bottom of the bag.

Anyway, everyone can make a mistake, I do it all the time, and I feel that the customer service is just fine at the Yucaipa El Pollo...

The food was good. My 3yr old and myself were enjoying our food when a young girl, an employee there, started cleaning the windows. I was thinking she was goung to skip our table being that we were eating, but she did not. The smell of the chemical she was using was so pootent, we could not finish our food. I am not exaggerating, but If I felt it in the air, I know it got on our food. My son has been vomiting all night and I am not feeling great myself. The whole time she was cleaning she kept complaining under her breath. I understand if it would had been close to closing but it was 5:30pm! Never will I eat here again. Would not be surprised if they keep their cleaning chemicals right next...

I used to come in all the time between classes before the pandemic then came less and less as the dining room was closed and the drive thru lines were long. I think this was my first time back in like 6 months and it is just awful. Not sure when they switched to microwave rice but it's gross, tastes like Taco Bell. The chicken breast was incredibly dry, doesn't matter how small you dice it when it's that overcooked. The chips were cooked well which was a shame because they weren't ever salted after that, and they didn't include either of the salsas I asked for so I don't even have anything to dip them in. Serious waste of money...