KFC — Restaurant in Yuma

Went in today Saturday August 3rd at 4pm ish. I had a gift card that I wanted to redeem. The cashier who was working there was very rude and denied my order as she continued to say that gift cards could only be redeemed online. I showed her that the card literally said “REDEEMABLE IN STORE AND ONLINE” yet she continued to deny my order. I decided to go ahead and order online. I ordered a family bucket of chicken with three sides. When I went up to pick up my meal I was missing my three sides. I told the cashier and she replied with “ ma’am I’m the only person working today I am not going to the back to make more sides”. By this point I was beyond done with this lady. I asked for a refund for the three sides that I had literally paid for and did not receive and this lady replies with “ I can’t do that. You’ll have to call customer support for a refund”. This is ridiculous! I’m used to the horrible customer service that most establishments provide here in Yuma but this KFC location took the trophy. KFC fix your customer service and do something about this unprofessional employee! I will be contacting the better business bureau as well as my bank to open a claim as I was scammed by this KFC location! It’s not rocket science, I paid for food items, you took my money, either give me the food I paid for or refund me my money....

Went this evening and ordered a family meal and 2 pot.pies. I paid $50 for it and then was told to drive forward passed the trash can and wait. I waited 15 mins and had people yelling at me to move mean while I saw people behind me getting their orders already. I back up and asked what was taking so long and the guy went in the back and brought an old order tied up in a bag and proceeded to dump everything in new bags and buckets then tried to give it to me. I asked for a refund and the lady who did it got an attitude and basically was slamming things and slapped the money in my hand and slammed the window after she said a sarcastic "Have a good night". Terrible customer service I had issues with them before where I found a piece of plastic tag fried...

The lady taking our order was very nice. Service was quick 8 piece chicken legs and thighs 10. Bucks. BUT. the chicken 🐔 was not cooked all the way, but it had just come out of the cooker. Hotter then heck, legs pretty much done, thighs not quite. But maybe if it had sat a little bit longer, it might have finished cooking. Chicken tasted very good, though. But we were very hungry 😋. We took the bucket back to the counter, and she replaced it. Yes, this one was done. The place was very small and cramped feeling. Cluttered, they had an order shelf that took up half the counter and an empty buffet counter sitting along the wall. Oh yeah, no diet pepsi. Pepsi zero is not diet pepsi. It's Pepsi with no sugar and still has...