Starbucks — Restaurant in Yuma

The staff is nice, but where's the leadership? Three separate occasions, including this morning, the customers inside the store are neglected while the window/drive thru gets all the service. This morning, a woman was in the front of the line and I behind her. We waited while the young man working the windows finished his transaction with the customer. He said, " sorry for the wait, I'll be right with you." He finished the transaction and went on to take another customer at the window. We totally got skipped and not one employee recognized that. I asked the baristas if anyone is working the register inside the store for the customers inside the store to which she replied, " somebody called out, so we are bouncing back and forth."

If that's the case, why are back to back customers at the windows getting served while we just stand and wait nine in the store. Shouldn't it be 1 and 1? That's my point , where's the leadership? Why not just build a drive-through without a dine in area if the windows is going to trump the...

Very disappointed!!!! They are slow, and even when I order 20-30 minutes prior via the mobile app and stop to pick up my order on my way to work it is still not ready! This happened to me twice in a week and I waited the first time and learned my lesson because I was later to work!!! I have never experienced this with any other Starbucks. I’m calling now to ask for my refund because this time I could not wait and risk being late for work again!!!! Now I have been on hold for going on 5 minutes, who has time for this!!!!! I would not recommend going to this Starbucks if you’re in any kind of rush and don’t want to wait 10-15 minutes on top of the time you pre-ordered. It seems they pay more attention to live orders than mobiles and don’t fill orders in any proper order as...

I rarely make reviews and I felt very compelled to make this one - not to be mean, nor any ill intent but for hopes for someone to step up as a leader over there.

I have never been to a Starbucks that was so slow. It was so slow that 3 cars just left the drive thru line. 25 minutes later we finally made it to the front just for the order to be wrong in the end. Read the past reviews - there is a theme here unfortunately. If you want Starbucks, look elsewhere for now! Or heck, go to Dutch Bros, they vibing over there, have a flow going and get the...