Highlands coffee ( sân bay đà nẵng ) — Restaurant in Đà Nẵng

I was eager to have coffee from this place since I tried it once in Vietnam and had a good experience there. Unfortunately, a “good experience” was not what I got at the airport Highlands. First off, the cashier charged me for a medium sized hot mocha, when I requested for a small one. After asking why I was charged for a larger size, she simply stated that the small one wasn’t available. Like why wouldn’t you tell me that in the beginning BEFORE I pay. I had no choice but to agree, since I was craving a mocha. The wait time was about 10 mins after which, I went to collect my order only to be disappointed that they had served me a cold mocha instead of a hot one. When I asked them to change it, the staff told me I could adjust with a cold one. Why should I adjust when I specifically have a preference for a HOT COFFEE! When I insisted on a hot coffee, she very grudgingly and reluctantly discarded the ice and simply poured milk and heated it up. To add on to it, there was absolutely no hint of chocolate. How in the world does that resemble a mocha!

My sincere suggestion to everyone is to not visit Highlands at the airport. They need to seriously work on training their staff to be courteous and well mannered to the customers and to also learn how to make a...

It's so expensive, more than about 10-25 Vietnamese dong compared to Highlands outside, it's not worth it. Meanwhile, some major brands like Phuc Long have more stable prices (only increasing by 5k compared to the stores outside).

I had to pay 75k for a small Caramel Phin Freeze! 😡😡. I will give you the Highlands price list at the venue so you can compare it with the prices outside!

On the up side, Highlands still maintains a pleasant atmosphere and has...

A big coffee chain in Vietnam is just like Starbucks or Tim Hortons, they are a bit expensive but the quality of coffee was really good. I have ordered the simplest Vietnamese Hot coffee in a large cup to share with my wife. I always prefer to have a strong coffee and this coffee was the perfect one. We really loved the taste and quality of the coffee. I can recommend this cafe to a strong...