Bassac Restaurant — Restaurant in Chau Doc City

We just came to Bassac restaurant in order to enjoy dinner out. We arrived at the lobby, yet NOBODY, absolutely NOBODY welcomed us, and it’s supposed to be Victoria. We are accustomed to use Victoria (Mui Ne branch) for years.

The receptionist saw us but didn’t even budge or call anyone to accompany us. After waiting for 10 minutes, I saw a female staff coming and talking to other customers, she passed in front of me several times pretending not seeing me, she was nice to them, spoke to them in English (that detail is important), smiled to them and was about to return to the restaurant. I had to yell “HELLO” multiple times before her neurons were able to process my call and finally turn her head. I spoke to her in English, she didn’t understand ; then I spoke in Vietnamese and she didn’t understand either.

Finally after understanding my request, she coldly told me we had to wait for 45 minutes if we wanted to attend at the restaurant. Not even a smile, nothing. The POOREST service I have ever got from a 4 star hotel and restaurant. As I previously stated, we are regular customers from Victoria hotel chain and so far the service has been great. But Victoria Chau Doc is a joke. The personnel was just unprofessional. If I could rate 0 star, I wouldn’t have hesitated.

Whether you are a hotel resident or an outside customer, everyone shall be treated with respect and politeness. This experience has tarnished the image I had of Victoria Hotels. Hope my...

We came here for a treat on our last night in Vietnam and weren't disappointed. Delicious food, wonderfully cooked and enjoyed with a beautiful view of the Mekong at sunset with friendly, very helpful and unobtrusive staff. We had the scallops followed by Vietnamese chicken curry, and pomelo salad then ca basa kho (fish in clay pot) with 2 x Beefeater gin and tonics each - a real treat for us! For dessert we had the chocolate moulleaux and the fruit salad with sorbets, both were delicious, and a cognac each, and the whole lot was only about £60 GBP inclusive of tax and service. While it’s undeniably expensive compared to local street food, etc., it also is a totally different, luxury experience and is brilliant value in comparison to anything even vaguely similar back home. Highly...

This restaurant is open and very busy so I do not know why it is listed as temporarily closed....My wife and I did not stay at the hotel but ate at the restaurant for dinner. Drinks and food were slightly more than regular local restaurants, but cheaper than resorts in Phu Quoc for example (less than $200k for meals). Food was ok, probably made bland to appeal to more people (or their European clientele). We got salmon tartare, pizza, and a beef noodle dish. They have a large selection or European dishes and vietnamese dishes including hot pots. It was very clean, they provided bug spray (it was very buggy), and the view was...