Hotham Alpine Resort — Attraction in Hotham Heights

DODGY DODGY DODGY

HOTHAM ENCOURAGES YOU TO SKI WHILE ILL! THEY DO NOT OFFER ANY REFUNDS FOR PEOPLE WHO ARE UNWELL AND UNABLE TO SKI AND ENCOURAGE YOU TO VISIT WHILE ILL!

Hotham is a dodgy resort operated by the company Vail which is a company with no interest in people's wellbeing. Structured to avoid complaints I watched several people be rejected by Hotham to go deal with Epic and Hotham actively didn't help several paying customers with issues with there lessons while I watched and was also not helped...

I recently took a family trip to Hotham. My 11 month old daughter contracted gastro while visiting and we had to go to hospital on our first night. The local nurse and doctors told us that there was a fairly large and severe gastro outbreak causing people to present at hospital and many were coming from Hotham. No such warning from the resort though.

When I was unable to utilise my ski lifts and lessons they refused to provide me a refund and said I had to be sick for over 30 days for them to provide a refund.

I am not wealthy and am a disability support worker and when a company who makes that much money doesn't provide a refund for services they didn't provide I see red. I cannot afford another trip to Hotham and they made it absolutely clear that they would prefer me to ski and spread the sickness than to come to any fair conclusions. As a result I went skiing on the last day after they refused my refund and informed everyone I could that I was unwell and to keep a distance.

They don't care if there resorts make no money, if they ruin pristine natural environments and charge exorbitant fees for lift tickets and offer no refunds if you do not use them due to sickness. They charge $150 a day for those lift tickets and they run regardless. Dodgy as. Skiing cost me about $400 a day from lift tickets to gear hire and lessons and I just hoped to recouped $150 per day of that but they refuse. ACCC here I come.

I will leave a review like this on every Vail resort every week until they respond and I will keep smashing them with complaints and everything I can. Dodgy,...

Amazing ski resort - plenty of blue hills, and black hills. Wish it had a few more greens, but big D and the Summit almost always run (they are green hills, ideal for learning and beginners) - where as blues and blacks sometimes shut down due to weather/not enough snow. The parking is a bit chaotic and spread out, but there are bus stops running regularly along the lots to take you around the ski resort.

Mornings are always hectic and you may have to wait for 2-3 buses. The drivers really should call out the stops as the windows fog up and they sometimes skip stops. The parking is usually a bit muddy on wet days and the food selection at the cafes is limited to mostly fried foods, over priced and unhealthy. They also need a few more washroom spots throughout the area, but in the grand scheme of things, if trying to get some skiing done in Victoria, this is definitely a must do place and overall probably the best in Australia!

The biggest improvement from past years is if doing an adult lesson and dropping your kids to their lesson, the drop off is now the same location - Hotham Central - and ski rentals are still reasonably priced. Their cancellation policy is a bit unforgiving (refunds only come with medical certificates) but snow credit is offered w 48 hr notice… and is good for remaining season +1 yr so makes it easier to pre-book with some confidence that you won’t lose money. Good for locals, but not good for international folks who may never come back!

Their app is good, only problem is the lift closure status is not updated very quickly at times of strong winds or inclement weather conditions.

A great ski resort, totally worth visiting when weather is good. I suggest a hearty breakfast, bring some healthy snacks of your own and keep in a locker and grab dinner...

I had an extremely disappointing experience at Hotham, and I feel compelled to share my concerns. Over two weeks ago, I reported a serious safety issue and the lack of support from Hotham staff, but I have yet to receive any communication from them. This lack of response shows a disturbing disregard for customer experiences and safety.

On Saturday, July 20th, the road conditions were hazardous due to a snowstorm, but the Hotham staff failed to provide adequate warnings or information. Despite having access to weather forecasts and real-time road reports, they only told us to use chains starting from Bay 6, without mentioning how bad the conditions really were. The visibility was less than 10 meters, the road lines were invisible, and the snow wasn't properly cleared, making driving extremely dangerous.

Our car spun 360 degrees even though we were driving at just 10 km per hour, and there were at least four accidents on the way down. When we expressed our concerns to the reception staff, they were unhelpful and suggested we check the website for accommodation, stating they couldn't assist further.

This experience indicates that Hotham prioritizes revenue over the safety and well-being of their customers. The lack of communication and support during such a dangerous situation is unacceptable. I urge future visitors to consider these safety concerns and the apparent lack of customer care before...