Extremely disrespectful and rude receptionist, Erica. We booked in for 4 people at 11:00am on 29th November. The day before departure, I emailed the company saying I needed to cancel 2 bookings for a person was not feeling well and the other had experienced heart- failure before. She emailed me demanding a convincing reason for the cancelation and a medical report. Excuse me, who the f*** does she think she is to have us explain ourselves for not participating? She does not have any authority or any f***ing right to have us provide our medical reports. Who brings his medical report to a trip? Not to mention that the email she sent me could not be replied. The next day, just hours before our departure, Melbourne Skydive contacted me saying they had to put/call off my booking for the bad weather. I and my crew honestly could not do skydiving the next day for we had to fly to Sydney. Therefore, I requested a full refund. This receptionist then emailed me saying she would like to have us do skydiving 3.5 hours later than the original time. This was unfair for us since we had to visit our relatives at 3:30 or 4:00pm. Starting at 2:30 pm and finishing at least two hours later means our plan would be disturbed. Moreover, we had to fly to Sydney the next day. I contacted Melbourne Skydive head office to present my request for a full refund. They happily canceled my booking and took my bank details to proceed the transfer. I thought it would be the end of the story, but,...

At about 12:00pm, which was an hour after our canceled flight, we were walking at St Kilda beach when my little brother saw the Skydive office along with skydivers ready for their flight. He asked us to let him join the crew, so we decided to make a different booking JUST for him as long as we would finish before 3:30pm or 4:00pm. While meeting this receptionist and exchanging details, she recognised my email and started questioning us why we canceled our last booking and demanded a medical report as well as our flight tickets to Sydney. Again, she was proceeding a completely different booking that has nothing to do with the last one we had her Head Office canceled. Furthermore, the initial booking was canceled and the refund was to be proceeded by her Head Office, not her. She has no f***ing right to demand us any explanation for the cancelation not decided by her, let alone our personal medical reports or even our flight tickets to Sydney. I told her everything above. She then reluctantly proceeded our new booking for my brother and told us he would start at 12:30pm. We waited for an hour, but no one came to help my brother with skydiving gears. I asked her when my brother would start, but she impolitely and unapologetically told me it's just the matter of time, and that 12:30pm is the check-in time, not starting time. I cannot believe someone would provide customers with falsifying information and still remained that ignorant. The skydiving tour finally began at nearly 2:00pm and finished at 4:15pm, which clearly disturbed our plan. We came back to the receptionist for our video and photos, but she unapologetically told us the camera was turned off and there were nothing recorded for our brother. Meanwhile, her team member was sitting close by editting photos and videos for other members in my brother's crew. We indeed received our refund for the failed footage. It was very irresponsible, unprofessional and disrespectful of her and other team members to have ruined our brother's experience like that, either they intentionally deleted the photos, video or not. Erica's attitude towards us (after accepting the fact that the refund was due to be processed by her head office) was downright rude, unresponsive, ignorant and disrespectful, which certainly put us off the service. This sort of inapptopriate behaviour and disorganised management are unacceptible in fields of customer service/ hospitality. We will never deal with this company again and neither will our family and friends.