Nothing but disappointment from the beginning

• Signed a contract with a package, only informed the package had changed at meal tasting. No prior communication. Package only honoured when we provided evidence
• Meal tasting we were told we couldn’t have additional guests, item listed as part of contract. At meal tasting 2 of the 6 meals provided were not ones we selected. 1 wasn’t even on the menu to select. No opportunity to have a retasting at our expense.
• Communication with the group is deplorable. After 6 weeks of no responses to emails or calls we contacted head office. When manager Jacinta finally called us back, she blamed covid for delayed response. Team Implemented ooo messages after this call.

See the list below in how Trippas White Group, failed in our expectations

1. service was ordinary. Table service was not delivered together, staff often confused on who is receiving meals, instances where half the table would be served 5 minutes before the rest of the table ect. We confirmed there would be a staff ratio of 20:1, however no more than 3 personnel were seen to serve meals all night for 100 person event.
2. Servers could not answer questions about what the canapés were being served. 3 ) Servers were obsessed with collecting glassware when the guest just finished. This left guests confused and requiring to go the the bar for new glassware.
3. minimal roaming service of alcohol. This lack of service causes a clogging effect on the bar with only 1 bar tender.
4. the “included” table salad was dismally small for a table to 8-10. It needs to be noted we already upgraded our meals with additional add ons. If we didn’t I believe people would go hungry.
5. No dedicated staff for the bridal party. We were ignored most the night and only had drinks filled once.
6. there was no roaming service of the complementary tea or coffee. We needed to specifically ask.
7. we paid $150 extra to have a dedicated staff member complete the barista coffee. Imagine my surprise when I found that i paid extra for the person already assigned to the bar, or the event planner of the night to complete this task. Barista style coffee supplied was in a take-away cups when crockery was available.
8. During the canapés hour (additional charge we paid) the rooftop ran out of drinks. Then towards the end of the canapé hour, guests were informed that there were no more beers available for consumption and had to wait until the reception. This should not have occurred as we had a 6 hour package. 10 ) overall timing for service was DISMLY slow. During the planning stage we asked for meal timing to be sped up, to which was agreed. However on the night, it was ignored. My husband needed to walk into the kitchen and ask what the hold up was for dessert as everything was all ready to go and no-one ready to serve it. 11 ) general zoo photography experience was a huge disappointment. From wasting 10 mins at the wrong gate, to having to wait 5 mins for a golf buggy driver, to a golf buggy not going more than 5km/hr (which we paid extra for) to being taken to a location which couldn’t facilitate the images provided on their social media.
9. no staff communicated the bridal room to the two women with breastfeeding babies - even when discussed during planning stage.
10. the unprofessional request of asking 100 guests to turn around when the bride arrived early. Decision should come from Bride how to proceed (ie drive around block or sneak in)
11. at the end of the night, some staff saw the opportunity to pull apart and pick flowers whilst guests were still in the room. Staff were informed flowers were available to take only following all guests departure.

It’s my opinion that the Trippas White Group cannot rely on the view of this venue for future events if this is the standard that is offered. When you paid a price you expect a certain level of professionalism and service. All feedback provided to team and we were informed all points above were in “conflict” with team. Feedback listed above was collected from over 20 individuals at the event.