Monki Park — Attraction in Vienna

I am very disappointed to be rating this place very poorly, as monkipark has always been a place that i thought very excitingly about when taking my kids. It’s exciting and beautiful and brings out the child in me.

Today as we were invited to a birthday party. My son and a friend of his towards the end of the day were returning a ball they found at the hallway back to where it should be as adviced by a staff member. Kids were trying to be helpful and as they were taking the ball back, the manager came up to them and called them „nasty kids“. She made sure to say it in english so they would understand.

She did not ask them what they were doing nor given them a chance to explain. Our kids were so upset and hurt by the words of this lady and reported to us immediately.

Previously she had an encounter with them where she asked them to leave the small kids area as other parents have complained that younger kids may get hurt ( all within her job description and her job is very appreciated) and our kids accepted and left the area immediately. „Note: my son was playing with his 3 year old brother, however its her job to decide if the older children pose hazard and we absolutely accept her asking them to leave. We respect rules as they are there for a reason.“

So afterwards when she saw them with the ball, she decided it was fitting to call two 7 year old kids, „nasty“.

When confronted by me and the other child’s parent, she admitted that she had actually said that, but justified it by that she had not known what they were doing, and they did not explain to her. she called it a misunderstanding. (she said i will talk to them „just for you“ addressing the other parent).

I am writing this with a heartache. How could an adult in kids entertainment business call children nasty? How a perfectly good day end up with us walking back home brokenhearted with our heads down. This should not have happened. She may have half-heartedly apologised, but she hurt us deeply. I will never be able to go back again to this place. I hope my son recovers from this bad experience. I spent our way back telling him to keep his head high, and that he did nothing wrong. No one has ever ever called him something so hurtful before. He is such a good child and i am very proud of him. Shame…

P.S. to be fair, i should mention that all the other staff members were actually very...

Overall, Monki Park is a nice place for kids to have fun. Though it’s not as big as Family fun, but that could be an advantage because you then have better eyes on your kids, and they don’t run off and get “ lost”, also it’s not as loud. The only downside is, there aren’t many options for children to play. They have a slide, bouncy trampoline, some climbing areas, and then the little baby area for the smaller kids; with little balls, building blocks and foams. There are also a few cars, but you have to wait for long because there are usually many kids who want to ride. We once had my daughter’s birthday at Monki Park, for the price, it’s ok. At a flat rate of 105€ for 6 kids, including birthday celebrant plus 2 adults. With this comes comes a chocolate cake, Sirup water for the kids, and the party room,( the rooms are really hot in summer). For every additional kid we paid 14 Euros. And adults, 3,90 Euros. For food, we paid 4,50 euros per kid. Sadly there weren’t many options to pick from. They had just chicken nuggets, snitzel, or Monki Balls- with fries. From an adult’s perspective, I wish there were more options for food and play, but the kids didn’t mind at all. They were happy with what was available and my daughter had an awesome party. Don’t forget to take socks along otherwise you have to buy from them, or no entry into the play area. Also you get a card at the entrance, on which you place orders, and before leaving you have to return the card and get your bill. Be careful not to lose the card. My friend lost hers and paid 25 Euros, even though she didn’t...

Low quality, unsafe places, overpriced and over crowded! You wait for everything way too much and the asked prices entry + beverages inside are all extra! Always too crowded and no rules respected by kids nor parents!!! States everywhere that no home made beverages are allowed, full with people with own foods and drinks making mess without even care! Stated that no allowance without socks. One is paying for them and the most of them did not even have one. Small kids area very unsafe! Bigger kids are entering as well, who then are imposing they “rule” between the other ones, throwing things between all the small kids (parents who don’t even care what is happening even when seeing them) and the worst part, yelling and rooster fights between dads in the front!!!! and between!!!! the crowded kids!!!!! This is unacceptable! The staff are purely overwhelmed and based on the big volume and low quality of people they cannot do much. I really hope that will not need to...