LAGO Lier De Waterperels — Attraction in Lier

I drove an hour to visit Lago today as a tourist from Australia, having carefully read their website in advance to ensure I complied with all entry requirements. Nowhere did it mention the need for a local ID (called "E-card") or any restrictions on international identification. I brought my official Australian digital ID and a copy of my passport, standard travel practice, since carrying a physical passport to a swimming pool is both unsafe and unnecessary. However, none of that mattered to Melissa at the front desk, who greeted me with all the warmth and professionalism of a brick wall. She was openly hostile from the outset, dismissive, and completely lacking in basic customer service skills. I asked why my ID wasn’t accepted multiple times, pointing out that it contained all the required information: full name, date of birth, address, and a photo. Instead of offering an explanation, Melissa repeatedly ignored me, looked away while I was speaking, walked away from me while I attempted to communicate with her and pretended not to hear me. When I continued to ask for clarification, she escalated the situation by threatening to call the police, as though I were some kind of criminal, simply for trying to understand a non existing, undocumented policy. The whole interaction was insulting, upsetting, and entirely avoidable had the staff been trained to treat international visitors with even a shred of decency. There are plenty of pools that don’t require an ID to take a swim, and more importantly, don’t treat paying guests like a nuisance or a threat. Do yourself a favour, skip Lago. It’s not worth...

Nice place but unfortunately packed!!! The staff doesn't really do their job and is very rude! They are also understaffed for the number of clients present on site. 2 guys standing far from the swimming pools talking to each other. Another one sitting at the desk.

I saw the staff treating people with rudeness.

The place was packed with people contrary to what was mentioned online while booking (100 places left).

In the children/toddlers swimming pools you find more adults than kids in the water laying their legs in the water leaving few space for children to play!

Furthermore, you find big children playing in the baby's/toddler swimming pool making it more dangerous for little ones.

I saw people going into the water without taking shower before or washing their feet at the entrance and nobody is there to check that.

It's not a very inclusive place as they mention online. If you have disabled or autist kid better go when it's more empty and surely don't trust the information online.

Finally but not least, it's expensive. You pay for a limited time. A parent with less than 6 years old child must pay full price while you don't really come to swim/play but to monitor the kid (s).

I came from far away and I should have followed the reviews of people...

My cousin (a tourist) and I were excited to visit this water park. I wore a full surfing outfit—long sleeves and leggings—completely made for the water. I bought it from the water sports section, where they sold everything from bikinis to short and long surfing suits. So it’s not like it wasn’t made for swimming.

But the staff stopped me and said I couldn’t wear it. I explained that it’s a water-friendly outfit and that I wear it for religious reasons, but they still said no. I went to the reception and they told me I could wear a “surfing pack,” but only if it was shorter—short sleeves and short leggings. Like, seriously? It’s the same exact thing, just less covered.

One staff member even told me, “We’re not surfing here,” but then said a short surfing suit was fine? Make it make sense. It felt really discriminatory, and honestly, so many Muslim girls probably face the same issue.

They gave me a refund (which I appreciate), but we had to leave and couldn’t enjoy the day. That’s why it’s one star. Not because of the refund, but because of the rules that make no sense and exclude...