Wet 'n' Wild Toronto — Attraction in Brampton

My first time going to this part was last month. They were running a promotion giving you a season pass for the price of a one day ticket.

On its surface, this is a large water park with numerous attractions catering to all ages and levels of thrill seeker.

I'll break this down into some pros and cons.

First, the pros.

This park has the BEST variety of slides and attractions of any water park, indoor or out in the Golden Horseshoe ( I've been to them all).

Wave pool cycles every 5 minutes. Many parks are 10 minutes on, 10 minutes off.

Deals can be found- aka the aforementioned buy a day pass, get a season pass.

Attentive life guards at slides and in the pools. I watched a guard quickly enter the water today to help a swimmer at Cannonball falls. The response time was impressive.

Now, the cons.

While they have a large variety of slides ( Caribbean Chaos is the exact same concept as Moosehorn Falls at CW and it's been at Wet N' Wild for years ) it seems there is a significant lack of maintenance. Frequently, attractions are down. If you get to the park first thing and see an attraction you want to do, do it right away- it may close shortly after and not re-open. i.e. Cannonball Falls was open when I arrived, but closed for the day an hour later. Same goes for Caribbean Chaos- it was operational, than closed for hours. Same goes for the lazy river- it was closed for over an hour today

There's a lot of bars here. Now, don't get me wrong- I enjoy my beverages, but there's definitely more of a boozy vibe here. They have more bars in this small water park than Wonderland does in the entire park.

The lack of compliance to O Reg 494 is alarming. They have signs saying how life jackets are required for everyone under 10, but do NOTHING to enforce it in the wave pool and Coconut Cove. At Wonderland and Wild Water Works, you cannot enter their wave pool unless you're wearing an approved PFD or life jacket. They both have an ample supply free for guests to use. Wet N' Wild apparently has life jackets for use, but they're hidden. Children clearly under the age of 10 were swimming in both pools without proper parental supervision ( another story) today and the lifeguards did nothing. I'm not sure if they were just too busy ( see below), don't care, or if it's a policy to not enforce the law. Regardless, I expect more adherence to laws designed to keep people safe.

The staffing seems woefully inadequate. The life saving society recommends 4 guards if you have 201-300 swimmers in a pool. I couldn't count an accurate tally in Coconut Cove but they only had 2 guards supervising what looked like people soup. It was clearly not enough staff as they couldn't curtail people from running on the neck, jumping into shallow water. The two they had worked hard, but that's nowhere near enough.

The lazy river is reminiscent of QEW traffic. Unlike other parks that have one designated entry, Wet N' Wild has many. That is a nice feature, but it makes getting a tube impossible. Might I suggest a rental tube option similar to what they have a Wild Water Works- 5 dollars to rent a tube for the entire day. This would allow for more people to enjoy the lazy river as intended while generating revenue for the park. Otherwise, you'll be waiting for a tube for a LONG time.

Food options aren't overly vast but prices seemed reasonable. I do wish they'd ditch Pepsi and start selling the most popular soft drink in the world.

Security is overly strict on outside food. I appreciate thorough bag checks to help keep everyone safe, but granola bars and juice boxes aren't hurting anyone.

Operations are slow. Numerous times the attendant at the top of the slide had to hit their whistle to get the attention of their colleague at the bottom to confirm it was safe to dispatch the next slider.

Again, this is a VERY good park when you consider the variety of attractions they have.

If they'd shore up some easy to fix operational issues, it could be a GREAT...

Never again - this is our 2nd time & let’s just say “fool me twice, shame on me”. I should’ve known better. It’s so waaaaaay over priced for what they have- like not just ohh that’s pricey but straight up criminal - a bureau should assess this places quality & prices. All the water was gross, which ok it’s got lots of ppl - but even the walls in the change rooms were dripping black - it was like someone rubbed coal all over the walls. Some of the slide were black too. Also Their hrs mean open door and close doors not just operational - so basically you can’t get it until after 11 and at 20 minutes after 5 o’clock they start walking around & telling you to leave so they can shut the door at six. I assumed rides would shut down at six and we would clear out. We wanted to buy some stuff on the way out, but at 540 we were already not able to buy dippin’ dots & they were already closing the doors to the gift shop, which was stupid because lots of people were wanting in & would’ve bought a lot more on the way out like shirts & hats & hoodies. Their gift shop prices for certain things were ridiculous like a pair of tiny goggles that you get at the dollar store for two dollars they wanted like $$22-$28 some crap like that- like I understand you can get a high profit margin because you’re a private park but they go too far and it is crazy. Slides definitely look like they need some maintenance. Some of them didn’t have enough pressure to even push the tinniest kids down. One of them was anchored to the staircase that went to the slide & it just blew around in the wind & when anyone was going down.

Be prepared to see rude people on a whole other level. I don’t know if it’s my age & times have changed, but people are confrontational & aggressive, & a lot of people, butt the lines. One group of eight, butted the line on one slide for us & on the same slide during the same wait, a little boy butted the line & kept scurrying up, & then his dad and sister would come & stand with him & then the boy would run off & go Butt ahead again & the dad would go up later “ohhhh , I’m looking for my son”. Finally the last time he tried to do it I spoke up & I said no this isn’t fair like you’re cutting in front of other people’s kids who’ve been behaving well and waiting longer & he started to argue that it wasn’t a big deal so I was like What makes you better than them? & that’s when people in the line, all started yelling at him, apparently he had been doing it all day, & everyone was sick of it, & it ended up starting like this huge thing where they almost came to blows.(I felt bad at that point for saying anything because I felt like I had started it, but I was politely trying to just correct the situation. I didn’t realize he had been doing it all day & making enemies everywhere.). It was really disappointing to see a grown man teaching his children to lie & cheat & then when he was called out on it, to threaten people & get in their face & be abrupt, I felt so bad for his children but I hate to say … you know they’re gonna grow up to be terrible people just like him because he’s teaching them this- so yeah next time I’m gonna just go to an indoor waterslide maybe in Niagara or go to Ottawa because I am never giving them a single dime of my money again. On a sidenote, I would like to say that the staff of young kids that work there seem to be pretty attentive & had good attitudes. I got the strong impression that they were shortstaffed that particular day. Ohhhh ohhh I almost forgot - the carabanas you can rent are so small like sooooooo small - & what’s weird is they offer some with fridges but why when you cant bring anything into the park except sealed water - so what’s it for - the only thing I can think is if you have baby formula/milk or you want the drinks you buy there colder - like what are thinking - don’t worry it’s only hundreds more to rent a small tent with a fridge . God they better hope no one comes along to build something better or they’ll be done...

This place is absolutely brutal. I went last year for the first time with my two kids, and the ticketing process was a complete nightmare. Standing in the sun for well over an hour to buy three tickets, and then when you get to the window, you have to get down on your knees to talk to the agent because the windows are as high as your bellybutton. We were in though my kids had an amazing time… which in hindsight… was a trap.

This year we bought the platinum season passes for the whole family at $375. Very first time we went was once again a disappointment. You’ve seen in previous reviews that they raid all of your bags at check-in. My kids are four and two years old, so yes, we had kids snacks in our day bag and water. They made a big scene saying that we had “too much food” and made me walk a bag of goldfish and a small bag of chips back to the car. So I ditch my wife and the kids to go back to the car with this five course meal. When I get back to the check-in, They now ask for the kids to take off their water wings and these teenager kids start inspecting them for Canada Federal approval rating or something. Funny enough, I bought these at Canadian Tire. They said that because they can’t find the label, the kids can’t wear them. So now I have a four and a two-year-old having a tantrum at the check-in while people are standing behind us watching and I have to leave my family for a second time to bring illegal products back to my car. Just a brutal experience.

That day, our friends rented a cabana for $250. Think about that. We paid $250 to have shade haha. The waitress we had must’ve been 16 years old. We ordered food and drink and she kept asking us “when do you want me to come back?” You’re serving these 4 tents… you come back when you think it’s appropriate to come back. I’m not gonna tell you when to come back. I get it, everyone starts somewhere - we were very kind to her, but all these poor interactions add up.

Now, I’m trying to book a cabana for this weekend and my discount codes aren’t working. For a place of this size, it absolutely blows my mind that nobody answers the phone. Why do you even have a phone number? All you’re doing is making people angry. I’ve emailed their info address a bunch of tines now in the last 48 hours and still haven’t heard back so we Have no choice, but to make different plans today because we haven’t heard back.

This family will NOT be returning after next year, nor will we be suggesting this place to our family and friends. Go spend your dollars elsewhere. This business doesn’t...