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CanadaOntarioGreater SudburySuper 8 by Wyndham Sudbury ON

Super 8 by Wyndham Sudbury ON

1956 Regent St, Greater Sudbury, ON P3E 5V5, Canada
3.0(530)
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Phone
+1 705-522-7600
Website
wyndhamhotels.com

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Paige BucciPaige Bucci
bedbugs!!! seriously unreal. room was just under $300 for one night, two queen sized beds which is pretty steep but I figured it was on me for not planning ahead and I really didn't feel like driving anymore so I said whatever. room was pretty dirty, there were stains on the towels and the toilet paper was clearly left over from the previous guests. I joked with the person I was staying with that we would've maybe been better off seeing if the homeless shelter had any beds available, and that was before we found the bed bugs! in the morning we discovered engorged bedbugs on the sheets meaning we were bit in our sleep. man at the front desk (who was very polite and gave me garbage bags to quarantine my belonings) offered to refund the room charge of $50 and told me i could get 25% off my next stay at this location; respectfully, no. I would've liked 100% off this stay. after having the room charge taken off my final payment was supposed to $248, but when I checked my credit statement I was charged $348! I have no idea where this additional $100 comes from, we absolutely did not trash the room or leave it worse than we found it. I am having a hell of a time trying to dispute this with Super 8 customer care and through Visa. Save yourself the trouble and check for a place to stay under the nearest highway overpass before you consider staying here. Edit: the additional $100 seems to have been removed, but I am still working with Visa and Super 8 Customer Care about my charges. I've had to throw out several belongings and have been spending ages cleaning my belongings.
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karen Lkaren L
If you plan on staying here.. DON’T!! I highly recommend you saving your money and go elsewhere or sleep in your car. If I could leave a 0 star rating I would. I called prior to coming to Sudbury, I spoke with a guy on the phone and he said it would be 300 for 2 nights with no deposit needed. We get into Sudbury to check in and the guy at the reception desk told us a complete different price from on the phone, we got told it was over 700.00 for 2 nights and a 250 deposit, I said I was not paying that. After that we checked into a room that was absolutely filthy/dirty almost looked like it hasn’t been clean in years. The mattress had blood on it, Mould growing on the curtains, holes in the curtains, pillows had no pillow protectors and pillowcases on. Cigarette stains in the bedding, damaged lamp shades to the point it should’ve been replaced as well with stained lamp shades The bathroom had mould growing on the bathmat, the toilet had a chip in it that can cause injuries to CHILDREN. Plugs/outlets coming out of walls exposing wires… safety issues. We had a coffee maker with half of it missing, the iron was missing, Ledges looked like they haven’t been wiped in a month or more. The couch had stains on them such as to look likely cigarette stains…. The fridge also looked to have mould starting in it as well. This hotel should be shut down. As is putting individuals at risk for their health with amounts of mould here. I am very very Disappointed and Highly Disgusted with my stay. Again if you are looking for a place to stay DO NOT GO HERE.
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Wendy BaumanWendy Bauman
DIRTY!!! Dirty sheets. Dirty duvet cover with crusty bits. Both beds. Requested a different room. More dirty sheets (including blood stain) and dirty towels. Dirty walls and unvacuumed carpet. Plus a dirty mirror that had "Clean me" written in the smudge from a previous visitor. Asked for our money back but were told that the owner/manager only works Mon-Fri, 7am-3pm, and is not accessible outside of those hours(!) and a refund could not be guaranteed if we left. So we stayed, totally grossed out. Didn't eat breakfast the next morning as we didn't trust the hygiene of the eating area - just wanted to get out of there! NOTE #1: The Gal at reception was EXCELLENT and is not to be blamed for the dirty rooms or the poor leadership of the owner. She was clearly embarrassed and weary from dealing with these frequent complaints. NOTE #2: We are tent campers and used to ruffing it. We are not hygiene freaks, but do have some basic standards for cleanliness of previously used sheets, towels, etc. NOTE #3: This is my first ever negative review for anything on TripAdvisor/ Google/ Airbnb. I just want to spare others from the same experience. NOTE #4: To the owner - Please do not respond to this review with the automatic "sorry, we'll look into it" response that you have given others over and over again, as clearly you aren't making any changes. NOTE #5: To the Gal at reception - You are a rock star. Find a different place to work.
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Reviews of Super 8 by Wyndham Sudbury ON

3.0(530)
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1.0
5y

I booked a room found on a Sudbury motel booking site on Sunday, August 23 having never stayed at this Sudbury location before. I had such an experience I did not want to remember it but later describing to friends felt I better review this to others. I booked earlier that day thru a website booking service. When I arrived at the hotel they gave me my room number, #112. I went to the room and it was unmade from the previous guests. I was frustrated because I was wet from the rain. I...

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1.0
8w

This is the second time we have stayed at this same hotel , mind you my sons employer has put him and his co workers up at this hotel so it was not my choice but we wanted to be by him as he transitions into the working world as a young man. We only booked because this is where he is so it definitely would not be my first pick.

I had completed the pre check in on our travels and then was expected to do the exact same thing once we arrived. What’s the purpose of pre check in if I still...

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4.0
49w

To be clear the girl at reception was great and tried her best.|I booked the room 2 days before our arrival, King bed 1st floor. We arrived on the Saturday and were told that the king bed in our room did not have a frame. The frame had broke and had not been replaced, she said it was used for disabled guests? I requested an alternate room with a bed that had a frame and was given a queen room on the second floor. |We went to the room and noticed that there was supposed to be 2 queen...

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