Went to this factory as part of a 4 day tour. The young girl who works for Sunmore took our tour through the factory. She was very rude, I was the only European on an Asian tour, she never acknowledged me and spoke in Chinese the whole tour. I was then taken to the other side of the factory and basically, there were pictures on the walls showing the workings of the factory, and these were explained to me in English for about 10minutes. Everyone else got a 30 minute tour. The manager then gave me a piece of paper with information about ginseng on it, in English and was delighted to tell me that she has this in numerous different languages. I was really looking forward to learning about Canadian ginseng, and if my mind serves me correctly, isn't Canada an English speaking country??? I wonder what they would have done if everyone had of been European on the tour!!! Very very disappointed that I was made to feel like I shouldn't have been there.