Tim Hortons — Restaurant in Kamloops

Here’s a refined version of your feedback:

The service at this location is consistently slow, with long wait times for even simple orders. Today, it took me 20 minutes to receive a wrap and a Craveable, only to find that my order wasn’t prepared as requested. When I informed the staff, I received attitude, and the replacement was handled in a dismissive and unprofessional manner by the cook on shift at noon on November 13, 2024.

This issue isn’t isolated to my experience. Friends and colleagues agree that the staff here generally exhibit a lack of enthusiasm and attention to detail, impacting both service and food quality. Items often taste inconsistent, particularly beverages like my usual hazelnut cold brew, which varies in flavor with each visit. It seems there’s little standardization in preparation, and staff are often unresponsive to feedback, creating an impression that they simply don’t care.

It’s disappointing to experience this repeatedly, especially given that this location is the most convenient option for many. I hope improvements are made to enhance the customer experience and ensure consistency in food and...

Second time in a week I ordered a Chicken Ranch Wrap w a Double double small coffee in the drive thru and the order has been screwed up. I've been a faithful customer since I found the delicious Greek Wrap last summer. last time I asked for just a Chicken Ranch wrap and got a Chipoltly chicken ranch wrap !!!!! This time my coffee didnt have double sugar..... and the wrap wasn't closed at the bottom so all the dressing, tomato and chicken fell out.....???!!! Also it had cheese in it when it wasn't supposed to have any !!!!! your managers aren't training staff to have attention to detail.....sure they are fast, but poor result !!!! FIX THE PROBLEM OR HAVE MANY PEOPLE MOVE ON TO OTHER FAST...

The service at this particular tim hortons was not always the best but after today i lost all hopes for this place. You get no warm customer service and added to that the food quantity I initially received for a loaded bowl was not even half the usual, veggies minimum to none, half the bowl covered with a full leaf of lettuce and was missing cheese too and the funny thing is its advertised as their latest new addition and its also priced at $10. There lacks any uniformity in the food as well. I had to go and ask for the missing stuff only to be tossed in a crazy inhumane amount of cheese. This was definitely not the first time it has happened

Hoping for better service next...