Lake of the Woods Brewing Company in Kenora, Canada - reviews,open hours,photo spots,things to do

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ChristyChristy

Management should be embarrassed at staff for less than par knowledge and service. We were driving from Sudbury and decided to stop in here. We had animals and wanted to order take out. We looked over the menu first, then I walked into the restaurant to order. The younger female hostess advised me to go down the hall to place our order, then take the receipt and come back to give to her to pick up the orfer. I asked before leaving if the wings are battered or naked. She was clueless and then proceeded to read the menu to me. I explained I already read it over and it doesn't advise if they're battered or naked. You would think at this point, your customer service skills would kick in and you'd ask a server or your boss. Instead, told me to plsvr my order down the hall and ask her. So I walked into the merchandise area, and asked to place a take-out order. Asking if the wings were battered or naked. Clueless she was-but she is not in the restaurant - and tells me I should ask the host. FML. So I walk back up to the restaurant, waiting for others to be seated... Then a waitress comes by to tell me it will be a moment, and I asked her. Confirming they are naked. I walked back to the merchandised area to place my order. 1 pizza, 1 Jimmy Dean burger (no onions) with a side house salad, and wings. She asked what side I want with my burger, again, House Salad. She tells me this is not an available option. She had a menu in front of her and I pointed out the exact words of it allowing a house salad. She continued to say its not avail... But a 'BrewCo' was. Asked what is on it, again, no idea and when referencing to her menu in front of her, there was no BrewCo salad. She assumed it might have changed names. She then put her elbows on the table as though defeated, when all I wanted was questions to be answered for my order. I said 'Ok, do it.' as this was getting further frustrating for everyone. I'm now ordered and 25min my food will be ready. All I need to do is take my receipt to the hostess for the order. While checking over the bill, she charged me for a burger with NO side, then changed for an additional salad? Therefore costing me more as she was not capable of entering an order properly as it should have been a burger with a side salad as the menu shows. (25 min pass). I walk in, go to the same hostess and give my receipt. She comes back to me and tells me they delivered my order to the merchandise area. WHY? she said she doesn't even know either when this is not the way they do it. Walk back to the merchandise dept, waiting in line with 4 other ppl buying items... Then I got my food. I stopped mid-way from leaving as I figured I'm sure the order won't be right. Open the bag, I see a salad, wings, burger and pizza. Yet no napkins, wet wipes or cutlery given. So AGAIN I walk myself back to the restaurant and patiently wait for anyone to give me cutlery. We drive down to the water to eat. Upon discovering that the burger had onions added to it (when it's not on the menu or my receipt) and I specifically asked for no onions on the salad as it allegedly contained them. Come on people, the copious amounts of unnecessary walking back and forth MANY times, un-knowledgeable staff, over-charging items, and just not professional.

Jay CumminsJay Cummins

Just passing through, was excited to try some new craft beers. We ordered two flights and were unimpressed for the following reasons: - We asked for a list that describes the different beers, and were told to check out the chalkboard. After ordering, we found the list that described the beers and gave more than just the name. - The flight boards weren't clean and were covered in sticky, spilt beer. Gross (come on, how hard is it to wipe down a wooden board). - 5oz glasses weren't fully filled. - Usually when you order a flight, you pick what you would like and the bartender arranges it in the order which is best for tasting (lightest to darkest). We dont know your beer, the bartender should give it to you in the best order, and be passionate about the different beers. - The experience was sloppy overall, which is a disappointment because the actual beer is great. - No staff asked if we were doing okay or enjoying the flights. Overall, the experience would have been 1 star, but the beer was tasty, menu diverse, and the setting interesting.

Sam KrauseSam Krause

Updated Review Dec 2022: This is still a fabulous restaurant five years later! The food (especially the deep fried pickles) is always delicious, and we've always had lovely servers! We enjoy stopping at the retail shop for some beer on our way out, and inevitably find extra items (love the t-shirts). We've always had friendly staff who are happy to help. Definitely a Kenora highlight! Our favourite craft brewery. Review from 2017: My husband and I hosted our rehearsal dinner/bachelor/bachelorette party there on a Friday night and had an awesome experience! The supervisor we worked with (Bethan) to make all the arrangements was amazing and easy to work with. The servers on that night were superb, the whisky room was perfect, and the bathrooms were sparkling!

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Reviews of Lake of the Woods Brewing Company

4.3

(399)

1.0

1y

Management should be embarrassed at staff for less than par knowledge and service. We were driving from Sudbury and decided to stop in here. We had animals and wanted to order take out. We looked over the menu first, then I walked into the restaurant to order. The younger female hostess advised me to go down the hall to place our order, then take the receipt and come back to give to her to pick up the orfer. I asked before leaving if the wings are battered or naked. She was clueless and then proceeded to read the menu to me. I explained I already read it over and it doesn't advise if they're battered or naked. You would think at this point, your customer service skills would kick in and you'd ask a server or your boss. Instead, told me to plsvr my order down the hall and ask her. So I walked into the merchandise area, and asked to place a take-out order. Asking if the wings were battered or naked. Clueless she was-but she is not in the restaurant - and tells me I should ask the host. FML. So I walk back up to the restaurant, waiting for others to be seated... Then a waitress comes by to tell me it will be a moment, and I asked her. Confirming they are naked. I walked back to the merchandised area to place my order. 1 pizza, 1 Jimmy Dean burger (no onions) with a side house salad, and wings. She asked what side I want with my burger, again, House Salad. She tells me this is not an available option. She had a menu in front of her and I pointed out the exact words of it allowing a house salad. She continued to say its not avail... But a 'BrewCo' was. Asked what is on it, again, no idea and when referencing to her menu in front of her, there was no BrewCo salad. She assumed it might have changed names. She then put her elbows on the table as though defeated, when all I wanted was questions to be answered for my order. I said 'Ok, do it.' as this was getting further frustrating for everyone. I'm now ordered and 25min my food will be ready. All I need to do is take my receipt to the hostess for the order. While checking over the bill, she charged me for a burger with NO side, then changed for an additional salad? Therefore costing me more as she was not capable of entering an order properly as it should have been a burger with a side salad as the menu shows. (25 min pass). I walk in, go to the same hostess and give my receipt. She comes back to me and tells me they delivered my order to the merchandise area. WHY? she said she doesn't even know either when this is not the way they do it. Walk back to the merchandise dept, waiting in line with 4 other ppl buying items... Then I got my food. I stopped mid-way from leaving as I figured I'm sure the order won't be right. Open the bag, I see a salad, wings, burger and pizza. Yet no napkins, wet wipes or cutlery given. So AGAIN I walk myself back to the restaurant and patiently wait for anyone to give me cutlery. We drive down to the water to eat. Upon discovering that the burger had onions added to it (when it's not on the menu or my receipt) and I specifically asked for no onions on the salad as it allegedly contained them. Come on people, the copious amounts of unnecessary walking back and forth MANY times, un-knowledgeable staff, over-charging items, and just not...