Two Sisters Vineyards — Attraction in Niagara-on-the-Lake

We are locals here at Niagara on the lake and have been recommending two sisters for forever to our visiting friends.

The quality of the wine is still good no doubt, but the whole experience from wine testing, restaurant and services had gone downhill. you can tell this is just a money making operations now instead of providing good experience.

I'll give the details: Wine tasting they charged us $45 per person and $35 accompanying person (our friend is non-alcoholic).

What we got from paying this price are; We had to stand for 45 mins for the whole winetasting on their standing table. (i wont mind if we didnt have to pay this amount when other wineries are charging $20-$25 with a proper table. check Ravine or Colanari , you get so much more for your money and their wine are excellent as well). no snacks or asking us to refill water, literally nothing. the amount of the wine they had given us is less than 1 ounce per tasting, honestly ridiculous for the amount they charge.

kitchen76 - restaurant After the wine tasting we moved to the kitchen76 as we had a reservation. Here is what's wrong with our experiences: we had to wait for 3-4 days for our reservation to confirm and we even went there in person to book out table to be turned away saying they will contact via email. I dont get why can't they book a table of 4 when we are literally in front of them.

for a fancy italian restaurant, that charge this amount of money, they still want to charge bread separately for their homemade focaccia (which came out as not a focaccia at all). Im comparing with all the other italian restaurant we have in town like Tiara restaurant at Queens landing (way way way better, you get your money's worth).

We ordered many food varieties, the lobster pesto was by far the worst, it tasted like cold pasta with warm-ish lobster. feels like it's been on the counter for a long time. otherwise food are good.

As I mention, food is still good, but comparing with others available in this town, this is too commercialize now.

Would recommend Ravine, Peller Estates and Colanery from now on.

Honestly completely bad experience from when we went there before covid where they actually attend and give good service. now, it feels like we are being timed to get out as soon as possible for the next...

My friend and I visited this winery from the GTA. Although the property is beautiful and our tour guide was knowledgeable, do not expect to enjoy your time post tour.

I’m writing to express serious concern about their policy of not serving wine to paying customers when private events such as weddings are taking place. This is completely illogical for a business that identifies as a winery.

Your guests arrive expecting to enjoy the core experience of visiting a vineyard — that includes purchasing wine by the glass after paying for a $50 tasting. The fact that this fundamental service is arbitrarily suspended, with no prior notice or signage, shows a clear lack of respect for your regular patrons.

What’s even more baffling is that wine is readily available on the veranda on any regular day — just not when there’s an event. This creates confusion, inconvenience, and the perception that paying guests are being treated as second-class the moment a wedding rolls in.

This isn’t about disappointment — it’s about principle. A winery that doesn’t serve wine to its customers is simply failing at its most basic offering.

Clear, upfront communication and consistent, fair service policies are the bare minimum. I suggest you revise this approach immediately. At the very least, provide transparent notice online and onsite if wine sales will be restricted — or better yet, find a way to serve all your guests, regardless of what else is happening on your property.

I did write to the property while commuting to another winery in the area, and their response was disappointing. It was a clear indication that they do not value their customers. They replied with, “These additional services [being able to purchase a glass of wine that was tasted on the wine tour of purchase] were not part of your booked experience”.

I do not recommend Two Sisters unless you call them upfront to ensure that you can purchase wine to consume, a strange and unnecessary extra step. We attended on a Saturday thinking we could enjoy our Mother’s Day gift, but Saturdays are also popular for events. I wouldn’t risk it. There are other beautiful locations in the area, Wayne Gretzky’s is just as beautiful and offers a far...

Beyond disappointed in our experience with Two Sisters Vineyards and 11th Post on Queen. My husband and I were generously gifted a gift card for our wedding and planned a special trip to Niagara-on-the-Lake to use it. Prior to our trip, I attempted to book a barrel cellar tasting. We were told, however, that we could not participate with our 9-month-old in tow, who we unfortunately couldn’t leave at home. No problem, we thought; we'll use it towards a nice meal at one of the two restaurants clearly listed under the "Dining" drop-down on the Two Sisters Vineyards website. After all, both restaurant logos even appeared and were promoted in the email signature of the Two Sisters associate who informed me our daughter was not welcome. Fast forward to our arrival at Niagara-on-the-Lake, I attempted to book a reservation at 11th Post on Queen (the more casual/baby-friendly looking of the two). Initially, the hostess was reluctant to book me a reservation, but eventually did so after I explained that I had a “Two Sisters gift card” that we planned to use and had specifically booked our trip around. Although our server was lovely, the food was mediocre at best. When the bill came, we were then told that the gift card could not be used at that restaurant. The manager had a combative attitude right off the bat but addressed our concern by offering to “do something” about the bill. She then, however, proceeded to do nothing at all when she realized we were going to be polite about the situation which left us feeling even more frustrated. Why offer to "do something" to make the situation right if you're not going to do anything at all? Feeling defeated, we finally stopped at the vineyard to purchase wine, which we ultimately found disappointing. I regret to say that I will not be recommending Two Sisters Vineyard, 11th Post on Queen, or any subsidiary based on this experience.

EDIT: Thank you for your response, however, I am further disheartened. Good customer service would entail taking accountability and offering to remediate the situation, not continuing to blame the customer by insinuating your efforts were "not accepted". "Nonetheless", the apology is...