SEPHORA — Attraction in Ottawa

This is such a mixed review. I drive to the specific location in Innes because we all know how wild the downtown location can be. That said, when I go, I drive pretty far to stock up on my skincare and makeup semi-annually. For those reasons, I happened to spend a lot at once. I was shopping and was so incredibly lucky that Isabelle was taking care of me, making sure I was getting the proper makeup and products that I was looking for.

My experience was almost too good to be true. It, of course, had to be ruined at the cash. I had mentioned to the cashier that it was my birthday month (even though usually it’s their job to bring that up), but she was uninterested. Ok, that’s fine. I’ve worked retail before, and it’s not the best place to be. However, she treated me like a$$. While scanning my items, she was STARING at me, at snail's speed, mind you. Almost profiling me, she wasn’t packing my things into bags, so I started putting stuff in my bag. She stopped me and said I needed to get my hands away until I paid. Okay, no problem… but I asked her if I could proceed faster since she was acting like we had an eternity.

After she finished scanning, she asked for my ID. Ummm, ok, this was super weird. I asked her why she needed that, and, according to Sephora, for anything over $500, they need your ID.

That would be gravy, and I did comply. However, I’ve been shopping with Sephora for a long time and usually spend upwards of $500. Never have I been asked for a government ID. It was super weird. We are very clearly uncomfortable with one another. I had to mention my birthday gift not twice but three times. It was so highly awkward and unpleasant; I felt like she just wanted me to leave and that I had no business there. It makes me sad that my experience was ruined because Isabelle had spent so much time with me explaining the products. I was so happy and excited for all that effort to be ruined.

She kept staring at me as though I was going to take things. Even after all the awkwardness, I STILL had to ask for my bday gift and she repeated ‘we only have this thing!’ … I already said twice that it was fine but she kept being extremely apprehensive and making me feel uncomfortable and essentially begging at this point.

The sale was over $800, and the cashier was a small-built woman and was rung up on Wednesday, October 11th, around 4 p.m.

I only stock up on my hair/skin/makeup once or twice a year, and even though I just came from a dog walk I felt like the cashier treated me like she was beneath me. I’m so freaking uncomfortable and unimpressed!!! I guess next time on my bday spending that amount I should expect to go eff myself,...

During my recent shopping excursion, an unexpected issue cropped up. As usual, I gathered my items and proceeded to pay. However, upon scrutinizing my receipt, I noticed a double charge for a couple of items. Naturally, concern set in, and I decided to address the situation.

Approaching the same cashier who had processed my payment initially, I calmly explained the mistake, emphasizing the double charge. To my surprise, she dismissed my concern outright, insisting that no error had occurred. Despite my efforts to clarify, she rolled her eyes and maintained her dismissive attitude.

Growing increasingly frustrated, I endured a lengthy wait until the manager finally intervened. She meticulously examined my receipt and confirmed the double charge. The manager promptly summoned the cashier responsible for the initial transaction. Unfortunately, even then, the cashier remained unapologetic and dismissive. Instead of acknowledging the mistake, she rolled her eyes and curtly informed the manager that she was going back on her break.

Such behavior is utterly unacceptable in a customer service setting. Thankfully, the manager stepped in, apologized to me, and expressed gratitude for my patience throughout the ordeal.

As customers, we have the right to address discrepancies and expect respectful treatment. It’s crucial to remain composed and advocate for ourselves when faced with...

I usually love shopping at Sephora. I came in with my friends today to shop. It is important to note that I am a visible minority and so is my friend. During our visit we strongly sensed that we were being followed by a beauty advisor. So much so the point I kindly ask her “I know this might sound weird but are you following us?” To which she replied “No I’m just doing my job looking after clients.” We laughed it off. But she doesn’t seem to stop following us, to the point where she hops on the cash when I have to pay for things. I called the store after because I truly had such a bad experience and felt that the story needed to be heard and Mikayla, a kind manager heard me and let me know that I might’ve been dealing with a Loss Preventions officer that follows people at random. Which doesn’t necessarily solve anything but I appreciated her efforts and her apologies for my experience. After speaking with another Sephora employee at the same location, we’re told that Loss Preventions Officers wear civic attire. So we were being followed by a beauty advisor. I hope no one else gets followed for no reason at this location. I love shopping here but now I feel uncomfortable and so do my friends. As soon as I asked the beauty advisor if she was following us she should have backed off.

Thanks for taking the time...