MACU TEA - RichmondHill — Attraction in Richmond Hill

I’m writing to share my appreciation for the consistently excellent experiences I’ve had at MACU Tea. The quality of your drinks and ice cream is outstanding, and your team’s professionalism and warmth make each visit a pleasure.

Your beverages are remarkably well balanced—fragrant teas with clean, true-to-leaf flavors, thoughtfully adjusted sweetness, and perfectly chewy toppings. The textures are spot on every time, from the creaminess of milk teas to the refreshing clarity of fruit blends. The ice cream is equally impressive: smooth, rich, and full of authentic flavor without being overly sweet. It’s clear that care goes into both ingredients and technique.

Just as noteworthy is the conduct of your employees. Whether the store is calm or busy, they greet customers with genuine friendliness, offer patient recommendations, and confirm preferences to ensure orders are just right. I’ve seen staff keep the line moving efficiently while maintaining great attention to detail, and they keep the store tidy and welcoming. Their attitude reflects pride in their work and respect for your customers.

Please extend my thanks to the entire team. MACU Tea has become my go-to spot not only because of the delicious drinks and ice cream, but also because your staff make every visit feel valued. Keep up the excellent work—you’ve earned a...

I visited this bubble tea shop around lunchtime, with about 5–6 customers and the same number of staff. The cashier was friendly and polite, which I appreciated.

While waiting, I noticed one staff member with short hair who didn’t seem to be working and kept interrupting others. She looked impatient and quite mean — though I can only assume, maybe she was the reason for the tense atmosphere and low team morale.

Despite several drinks being ready on the counter, no numbers were called. After waiting 15 minutes, I approached the counter and finally got my drink — and when I left, they still hadn’t called out any numbers.

I ordered less ice and 30% sugar, but the drink was very bland, almost like water, with no sweetness or mango flavor. Maybe I should’ve gone with 50% or 70% sugar.

I hope the service and quality can improve, as my experience was less smooth...

New boba spot and I know I have to try.

The tea flavour is really nice. Smooth and nice strong tie guan yin flavour. Mine was mixed with oolong which is kinda unique as I haven’t see that before.

Sever drinks that I haven’t seen elsewhere and I just have to come back and check them out.

The service taking orders was quick. Waiting for it was different. Went last Sunday afternoon and it was just drink being made after drink being made and about a 20min wait. Would see if weekdays have better luck. Good thing is, no one was just standing around. Everyone was working hard to fulfill orders

Parking lot is a killer. It’s in an old plaza and spots get filled up quickly. Lots of people just go with another person who sits in the car and waits if it is something that is quick. The plaza has decent amount of spots, but quite a few food spots so can get...