Cypress Mountain — Attraction in West Vancouver

My husband and I took the afternoon lessons for adults and it was our very first snowboarding experience.

Parking: We went on a Sunday afternoon, and the parking lot was quite full. The staff blocked the road going up and directed everyone to Parking Lot 3B where we got picked up by a free shuttle. (This is the free parking area). The shuttles were full during both our arrival and departure. The drivers were friendly and courteous.

Rental: We rented the full snowboard set plus a helmet. There was a slight confusion when we were getting our gear. Our lesson starts at 1 pm and the email from our booking says that we can collect our gear at 12 nn. We lined up for the rental and during our turn, they told us that it was too early to pick up our gear because our lift tickets (afternoon tickets) would only be activated by 2 pm. We told them about the email that we received, and that their website does not mention that we need to book a full day ticket for an afternoon lesson. They directed us to the Lessons Booth which confirmed that we did not need to use the lift until after 2 pm which got everything sorted. Both the gear rental staff (headed by Melissa) and the snow lesson staff were helpful.

Lift Tickets: It is required to have lift tickets for any lesson. As mentioned above, we bought the afternoon lift tickets, but we were not really able to use the lifts during the lessons. (While this was mentioned on their website, I hope that they can provide a discount to snow school level 1 students next time).

Locker: We rented a small locker for $6. The locker was able to fit two pairs of snow boots.

Snowboarding Lessons: All the staff in the snow school were accommodating. The manager (I think his name was Robert), personally directed us to where we should go. It was organized. At the beginning of our lessons, our instructor, Jacob M., set clear expectations, shared tips, and took the time to get to know us. There are 6 students in the group. Despite my terrible balance and constant struggles, he never made me feel bad. He offered unwavering support and constant encouragement to everyone. He patiently guided us through each drill, then explained what happened and how to improve them.

Instructor: I am grateful to Jacob for all of his patience in teaching us the basics of snowboarding (especially for struggling students like me). You can tell that he really loves snowboarding and that he is immensely dedicated to what he's doing. I felt that he was not only teaching us but he was also extending his passion for snowboarding to us. We definitely learned a lot from him during the 2.5 hr session. Although there is much to learn, (and as he said, he can only tell us and show us what to do, but experience and practice are the real keys to learning), Jacob really helped us ignite our confidence in riding the board.

Food: They have various dining options. We headed to the food court and it was busy. The staff were trying their best to maintain order and cleanliness. We had poutine for a light snack after the lessons. It was good, but it was on the expensive side ($15.75 tax included).

For the downhill area, water refilling stations were available in the lodge. Hot water was also available in the food court.

The washrooms were clean.

Though my legs are sore now, I’m eager to try snowboarding again. Coming from a tropical country, it was a fun...

I am writing to about a distressing experience I had with Cypress staff, which has left me feeling uncomfortable and unfairly treated. Upon parking my car, I was approached by a staff member named Harry, who informed me that the space I had chosen was for employees only. However, there were no visible signs indicating this restriction. I questioned Harry how anyone would know whether they could park in that space, to which he responded that it was based him and his supervisor’s decision.

To resolve the issue, I contacted his supervisor, Eamon. When Eamon arrived, I explained that there were no signs indicating that parking was restricted and that other non-staff vehicles were parked in the same area. Eamon’s response was that his staff had told me not to park there and that it was his decision. He then proceeded to make an inappropriate analogy, saying that just because there is no sign for “no stabbing” in downtown areas doesn’t mean it’s acceptable to stab someone. I found this comparison both irrelevant and offensive.

Following this, Eamon threatened to issue me a fine for not complying with his instructions, which made me feel unsafe and intimidated. I decided to move my car to a different parking space. However, after relocating, Eamon deliberately found my car around 3:52 pm and issued a ticket for unauthorized parking, despite the fact that I had moved to other valid parking space.

What made the situation even more concerning was that Eamon asked whether I had a season pass, which I found irrelevant to the parking issue. This raised concerns about the potential handling of my personal information. Furthermore, shortly after I moved my car, other vehicles remained in the same location without being fined, which made me feel like I was being unfairly targeted.

I have attached video footage from different time frames showing that other cars were not fined while mine was, which further supports my belief that I was singled out. This experience has left me feeling unsafe and uncomfortable with Cypress staff’s behavior. I immediately reached out to Josh, the Guest Customer Care Supervisor, who assured me he would speak to the ground office and follow up via email. However, I have yet to receive any communication.

It is deeply concerning that Cypress staff engaged in such behavior, which not only made me feel harassed but also created a sense of paranoia about visiting again. I am unsure how to proceed in addressing this behavior and hope that Cypress takes appropriate action to ensure that its staff treats all visitors fairly and...

We went to Cypress Mountain for night skiing on a Thursday from 5:30 p.m. to 10:00 p.m. It was our first time there since we usually ski at Seymour. For reference, I’m a beginner to intermediate skier, so I stick to green and blue runs.

Finding a parking spot was a frustrating experience. It took about 20 minutes to find one, which was surprising for a Thursday evening. The spot we found was quite far from the slopes, so we had to walk 10-15 minutes in ski boots just to reach the lifts. By the time we actually got to the slopes, we were already more than half an hour behind schedule.

Once we arrived, the lift lines were overwhelming. We had to wait about 15 minutes to get on the Eagle Express Quad Chair. After skiing down, which took 10-15 minutes, we had to wait another 15 minutes for the lift again. The Lions Express Quad Chair was even worse, with a wait time of at least 30 minutes. We only managed to get on it an hour before closing, when the crowds had thinned out. That last hour was enjoyable, but the overall experience felt like more waiting than skiing.

The mountain itself is great, but the time required just to get on a lift is unacceptable. The effort to find parking and the long walk to the slopes made it feel like a hassle before we even started skiing. Even at the base area, it was overcrowded. My wife accidentally left her gloves in the bathroom for just two minutes, and when she returned, they were already gone.

It seems like the management doesn’t care about the number of tickets they sell, leading to extreme overcrowding, long lift lines, and a frustrating experience even on a weekday. I can’t even imagine how bad it gets on weekends.

We were considering getting a season pass at Cypress, but after this experience, we’ve decided to stick with Seymour. There, parking is easier, you can get on the slopes quickly, and the crowds are far more manageable. If you actually want to spend your time skiing rather than waiting in lines, Cypress is not the...