Crazy Raven Bar and Grill — Restaurant in West Vancouver

I REALLY wish this restaurant would post their hours, or at least have a phone number that actually allowed you to connect with the restaurant or AT A BARE MINIMUM have a recorded message letting you know if they were open or not.

The Crazy Raven is in theory a nice way to finish off a Spring or Summer Alpine hike, sitting on the patio or inside with a cold beverage of your choice. And when they have the BBQ up and running, it makes for a great afternoon.

But this establishment really STRUGGLES to communicate with their customers. Go to their website, Facebook, or Google+ page and at the time of writing this review, you can't get ANY info on when they are open. Yes, I understand that your business is weather dependent, but PLEASE communicate with your customers... Even the phone number listed on the Google+ page for the restaurant doesn't give you ANY information about the restaurant... It just goes to a general recorded message.

Maintaining consistent hours and communicating with your customers when you are open and closed is critical for the success in any business. The Crazy Raven could be a very successful summer establishment, but if you never know if the place is open or not... you make it hard for a customer to...

Our visit to the Crazy Raven started off well, with Tobias introducing himself and taking our drink and food orders. Unfortunately, things quickly went downhill from there.

When our food arrived, the order was wrong. We had asked for chicken strips with yam fries, but instead, we got regular fries and an extra portion of waffle fries we hadn’t ordered. We told the food runner, but there was no sign of Tobias. As we ate, no one came by to check in, refill drinks, or address the mistake. After waiting too long for any service, I had to walk over to a server and ask for Tobias, only to be told he had left on a shuttle bus and that we now had a new server. I explained the food issue and that we still wanted yam fries, but by then, the meal was almost over.

We sat with empty drinks and dishes for 20 minutes before deciding to leave. Our girlfriends stayed to settle the bill, only to find that it was incorrect. Staff blamed a printer glitch but then had the nerve to ask if we wanted to tip Tobias. The Crazy Raven seriously dropped the ball...

Guys you gotta do better. 2 years ago, everything on the menu was passable, sometimes even good. Since then, it's clear there's some cost saving going on - what used to be a decent chicken burger patty is now a frozen, cafeteria patty that you're charging 20 something bucks for. You've got a responsibility to represent the city well - this is a tourist Hotspot for hiking in the summer and skiing in the winter. What's been coming out of your kitchen for the past year has consistently been dissapointing. It's legitimately mediocre cafeteria food, being priced like premium restaurant food. You guys have a beautiful setting, some great servers, but please start investing again in actually good food.

Btw, this is coming from a former season's pass holder, I've been to the bar 30+ times. It's sad to see the decline, please find a way to return to your old form, this just isn't...