Guangzhou Customs — Attraction in Guangzhou City

This custom is very terrible. My package have been stacked over there since February, 2023 and it still have not reached the receiver. I have called several times and nobody answers the phone in English. Language barrier is a huge problem since their automated answering machine only speak Chinese and I don't understand china language. It's hard for me to even leave a message or know the exact prompt they're asking me to do. With the tracking number given to me by the postal office, the item is still stacked at the customs since February 27th, 2023. The item haven't reached the receiver and due to that, they don't want to refund me my money. This...

As a foreign customer, my parcel has been stuck in customs for 28 days with no updates or tracking progress. It was shipped through a forwarding website and failed the security check—I understand this may be due to packaging issues.

there has been no communication or effort to return the parcel to the sender, which would at least allow the process to move forward. I've tried to contact support multiple times with no response. This lack of transparency and action is deeply frustrating and reflects poorly...

My package has been stuck at Guangzhou Customs since March 1, 2020 and it has not moved since. The company Roselinlin where my package should be sent is in this area. Why is it...