Grotte de Domme — Attraction in Sarlat-la-Canéda

Unfortunately our guide Oliver was very rude and completely ruined the experience for me and my family. We don't speak very good french, and the first we knew about the rules to not take any pictures in the cave was Oliver waving a torch in my face and shouting at me in front of all the other guests. I asked him if he could speak English so I could understand what was happening and he threatened to throw me out. He said he had told everyone earlier, but I simply hadn't understood the French. There are ways of dealing with these situations and he clearly showed he didn't know how. I then went to the tourist info after the tour to put in my grievances regarding Oliver's aggressive behaviour, he was there and he proceeded to do the same thing, in front of the whole shop and told me he didn't respect me. I was trying to explain to him I hadn't understood and would be happy to follow the rules if I knew. But he wasn't interested. The ladies who work in the tourism office were very good, polite and witnessed the whole thing. They took my complaint in writing and both apologised. Both of them were very professional. I think Oliver needs to go on a customer service Course. My reply to the comments below:- Unfortunately it isn't clear about not taking photos in the cave, and this is the first cave I have been to in this area. I hope you can take this valuable feedback. And I really didn't hear any comments from Oliver until he was being very rude and aggressive. I feel that at no point I should have been shouted at, as one of your most experienced guides I would hope he would have a better understanding of how to deal with people. Oliver could have just had a quick chat to me to see if I understood, then I would have been happy to comply. I have already logged a complaint with the tourist office and await an official reply via them. I also don't understand why he would then continue to shout at me in the tourist office after the initial incident. I didn't raise my voice at him, you can ask your team in the shop. I genuinely hope my comments can help you improve your customer service for...

If you're going to visit just one cave of beautiful stalactites and stalagmites in the Dordogne region, this is probably not the one for you.

But if you've already seen some of the more glorious exhibits in the area, visit Grotte de Domme for:

Some interesting crystallised columns. A swift 45-minute tour that won't take up a whole day. Because it's in the centre of the beautiful village of Domme, with its gorgeous views over the Dordogne river.

On our visit, the tour itself was not great: in quite technical French language only, the guide spoke limited English and even though there were several English-speaking families in the group, no support was provided, not even the English language printed guide which I later found out would have been available. Instead the guide spoke mostly to the two or three people at the front of the group, who effectively had a private tour, while people at the back of the group could not hear nor hardly see since the lights were switched off as we went through.

That said, no...

Incredible limestone caves which are quite different from the others in the region since you feel like you are part of the cave as you walk though all the thousands of stalactites & stalagmites of different sizes and forms that is left to our imagination.

Rémi was an exceptional guide, he was natural, full of information and humour. He was eager to receive and answer questions. Of course it was completely in French. Perhaps it may be better to organise one or two hours in the day in English to help the foreigners.

Photography and touching the cave structures is prohibited since the cave is starting to be damaged with external spores brought in by humans.

There was bat dropping in the water, so don't touch the water either.

They have interesting events in the caves on certain days for adults and children.

I will definitely come to caves even if it is to listen to...