China Mall Spintex Annex — Attraction in Accra

Worst customer service - This is my second time frequenting China Mall, and while I appreciate the convenience of their location, and the availability of their products, their customer service truly leaves much to be desired.

I had bought two handbags this past Sunday that I was hoping to use, however, upon further inspection, I realized that they wouldn't work for me in the long run. Thus, I headed back to return the items for a refund, as per the receipt, it said "no exchange refund after7 days". I knew I was within the 7 day day window, but, upon inspection of the bags (where they were found to be in the same condition I bought them), I was told by a store representative that I could only exchange. I pointed to the receipt and explained that exchange and refund do not mean the same thing, but she wouldn't budge and instructed me to go and look for something else. I knew that would be in vain as I had searched on Sunday before making my selections.

After my search, I again returned to the till only to have her proceed to complain (in Chinese) to a fellow store representative about me. I stepped in at that point to say that yes, I am the one she's talking about and he, upon listening to me and inspecting the bags once again, went ahead and just began the refund transaction without any hesitation. He demonstrated true customer service, because as a merchant, you want to do your best to make your customers happy. She continued to complain the whole time as she then took over the refund transaction. I really couldn't understand why she'd react this way. After all, everything is word of mouth, especially as a local - my feedback can go a long way. Just today, several of my co workers mentioned wanting to go there. Based on this experience, I will naturally advise them otherwise. If you want customers to keep frequenting your shop, I'd like to think you'd look for ways to ensure that I'm satisfied, as that's how customer service usually works.

Needless to say, I will not be returning, and will instead take my business elsewhere - where I will be appreciated. At the end of the day, this is my experience, and people are free to make their...

As we are all aware the opening of the China malls have really been a life saving grace there's no doubt about that. I frequent the mall when I know the items I need that can be found in Makola can also be found there at an affordable price. I particularly love their glass and ceramic, cosmetic and detergent sections just to name a few. I just have 1 problem. Maybe I shouldn't call it a problem but an observation. These observations have all been at a particular branch of the China malls located on the LIFE STYLE GALLERY premise. I needed a set of mugs as souvenirs for a funeral. I needed 200 mugs in all but they didn't have that quantity of the ones I chose so I asked 1 of the Ghanaian attendants if she could give me any information about new arrivals since the time for the funeral was fast approaching. However she was unable have to help so she directed me to an Asian looking lady who was sitting in front of the store where you can usually find mobile phone accessories. This lady wouldn't even look at me and she wouldn't even speak to me either so I thought she couldn't speak English so I asked a cashier near by what was up with that lady and they said and I quote" that woman is very rude,she comes to work tight lipped and refused to speak to anyone and I don't even know why she comes here, I wish she wouldn't come here again, they should transfer her kraaa". I also experienced another incident where an Asian man wouldn't even slow down for me to find any information. Maybe it's just me but one can't forget such experiences. But besides this, the China malls is the place to be everyday if it means I don't have to go to Accra and be abused by the sun and not to mention the hoards of busy shoppers...

"I recently visited China Mall and was impressed by the vast array of products available. From electronics to clothing, home goods to souvenirs, the mall offers a diverse shopping experience. The prices are very competitive, making it a great destination for bargain hunters.

The mall is well-organized, with clear signage and a logical layout, making it easy to navigate. The staff is friendly and helpful, with many speaking English, which is a plus for international visitors.

One of the standout features of China Mall is the food court, which offers a wide range of delicious and authentic Chinese cuisine. From spicy Szechuan dishes to traditional Cantonese dim sum, there's something for every palate. Overall, I would rate China Mall 4.5 out of 5 stars. It's a great place to find deals, try new foods, and experience Chinese culture. Just be prepared for crowds, especially on week

Wide variety of products Competitive prices Well-organized layout Friendly staff Delicious food court options Can be very crowded Some vendors may not speak English fluently Overall, China Mall is a must-visit destination for anyone looking for a fun and affordable shopping...