DIRTY BROWN WATER in the hotel!!! Unable to take a clean shower for a week! First of all, I must talk about the horrible experience I had with the water. The first day, I arrived to the hotel after a 20+ intercontinental flight and I wanted to desperately take a shower and go to a cocktail reception from work downtown. However, as soon as I turned on the shower I realized the water was brown! I called the front desk and they sent an engineer to see what was happening. The engineer came, he told me the hotel was having issues with the tank, he stayed for like 30min letting the water run, and then left saying he was going to be back. 30min to 1 hour later, I was still waiting for the engineer to come back or for the water to clear up. I called the front desk. A very rude lady answered me saying that I am the only person who is complaining about the water, and that I should wait. I tried to explain to her that I had a work event that I couldn't miss, but she said there is nothing she can do, that I had to wait. I waited longer. Then, afraid to miss my work cocktail, I called the reception again - they talked to the engineer who said I can just close the water tap and go to my event (but I needed to take a shower after a 20+ hours trip!). Frustrated and accepting the fact that I was going to miss my work event, I called the reception again and requested to be changed rooms. My petition was accepted and I was taken to a room on the 4th floor. I was told the water should be clean there. After letting the water run for like 2 minutes, the water in this new room starting coming up brown again! In summary, during my whole stay the water was dirty! I felt gross to take showers. I thought this was an issue in the city but I asked my colleagues staying at the other hotels (some of them cheaper hotels) and they all said that the water in their hotels was clean! Therefore, this is only an issue at Movenpick. I cannot emphasize enough how rude and nasty it is to offer an expensive stay to clients without even having clean water. Another bad experience I had was when I tried to order a hotel car to take me to the hotel nearby (a 5min drive). I was told that the ride would cost me USD20!!! When Uber was offering it for USD2!!! This is a rip off to consumers. Besides these unfortunate events. I must congratulate the hotel for the wonderful staff at the restaurant and the amazing food, especially, on Friday night, when I was offered a buffet that included typical African food. The food there is delicious! And the restaurant staff are extremely nice, welcoming, and friendly. The luggage boys where also very nice and attentive. Unfortunately, I cannot say the same about the front desk people. Finally, I also highly appreciated the chocolate hour, and the souvenir shop in the hotel.