Volo dell'Angelo - Biglietteria di Castelmezzano — Attraction in Pietrapertosa

The zip line experience was great. The village itself is beautiful I do recommend this activity, however the ladies at the ticket zip line reception was incredibly rude. No good communication and rubbish customer service. We came 2 hours early to the check-inn as we was already in the area because we had taken part in another activity. We wanted to see if there was availability for another ticket. Anyone with common sense would know that the reason we went early to the check-inn was because if we went later we would risk there being no tickets left. They made us wait several minutes outside with no updates and told us we had to come back at the time of our booking to see if there was any spare tickets which is quite stupid as if we came later we would risk others taking any tickets that were left. As we was still waiting outside and being rudely spoken to they allowed a family of 3 with no tickets to go in before us even though we was there before them. At this point we went back in and told them this was ridiculous and unacceptable in which case one of the women decided to argue with us that we was wrong for coming early to get an extra ticket and told us that if we wanted to come 2 hours in advance for a spare ticket we might aswell have come a whole day before?! And that “you should just have booked it online”. Who is she to tell me how to book my tickets. In fact we did try to book another last minute ticket however the site kept crashing and if booking tickets online was the case then she could have told the family of 3 to also book online. What a cheeky cheeky women speaking to customers...

Amazing experience! We truly recommed this flight! The stuff is very kind and highly professional. After you buy your flight online, you come to the Castelmezzano village to the ticket office - Biglietteria. You have to meet the weight requirements, so they measure your weight. Then you go to the parking place in front of tourist info point and wait for the shuttle bus. Bus takes you as high as the road goes, then you walk about 20 minutes further high the path to the Castelmezzano starting station. You fly to the other hill, near Pietrapertosa. Other bus takes you to Pietrapertosa and after cca 10 minutes walk you reach another starting point and you fly back to Castelmezzano. All this is included in price you pay when you book the flight. Pictures from your flight can be purchased after first flight and you can rent GoPro camera at the first starting point. After both flights you get memory card with videos from both of your flights. We had 2x couple flights with our childrens 13 and 10 years old, it was fantastic, the stuff works precisely with all safety precautions. Once more many thanks, when in Basilicata, we will come back...

Very cool and unique experience, too bad for the disastrous connections to get there and the lacking side services, like bars, restourant etc...

.... To answer you reply, my it's not a critic to the experience itself but how everything around it works... I visited in mid August, booking an experience early afternoon, but unfortunately half the restaurant and shop were closed (for holydays or else)... Luckly I had plenty water with me. As for the connections, clearly out of you organization scope, coming from south the road is only doable with a an off-road fit vehicle as besides the high slopes some parts are completely unpaved while coming from down from the north there in only a busy narrow mountain road (also unpaved) used by buses and other heavy vehicles. While the Volo dell'angelo was a great experience, it's really a shame that it's not accompanied by adeguated services and...