We had a very frustrating experience with this store related to the purchase of a large furniture piece. We took the process seriously — visiting the store multiple times, carefully measuring our staircase at home, and consistently checking with the staff about whether the item could be delivered upstairs. Each time, we were told it would not be a problem. We trusted their professional opinion.

Unfortunately, on delivery day, the team was unable to get the item upstairs — even after partial disassembly. It wasn’t even close to fitting. According to the delivery staff, the furniture would only fit if it were half its size. Clearly, it was never going to work, which is what we had initially suspected. We feel misled by the overly confident advice we received from the store.

Adding to our frustration, the store refused to accept any responsibility. We were charged a delivery fee and a 10% cancellation fee, despite doing our due diligence and asking for guidance at every step. The staff simply repeated that the purchase was “our decision,” as if their previous advice had never been given.

Be very careful if you’re thinking about buying anything large from this store. Do not rely on their staff’s guidance about delivery or whether something will fit — you may end up paying for their mistake. ——————————————————————— We appreciate your response, but unfortunately, it does not change our disappointing experience.

We went out of our way to help your staff make an informed judgment. Not only did we leave our phone number for further communication, but we also drew a detailed diagram of our staircase, including all necessary measurements, and brought it back to the store. If your team does not have the expertise to assess such information, then it would have been more responsible to say so from the beginning, rather than giving us the confident assurance that the item would “fit.”

This is exactly why we said in our review: any customer purchasing large furniture should not rely on what the staff says. Ultimately, the only person responsible is yourself — and that’s a hard lesson to learn after trusting what felt like professional advice. This is a secondhand furniture store, not a full-service furniture retailer, and unfortunately, that difference became very clear to us through this experience.

We’re not asking for special treatment. We’re just saying — it’s fair to warn others. Especially those who, like us, try to be careful and communicative, only to be told in the end that it was “their choice.”