It is a fun place to visit with all their sport goods and new products you may have never seen before. However, it is a different story when you order something online. Just this past month I order and arrow online because it was out of stock in the store that I usually go to. I paid that same day and waited for it to arrive. Here is where it gets interesting. For three days I checked the website and the status was “Pendiente Interno”, as if they had a problem of looking for the product to ship. I tried contacting them by their website in customer service and by telephone but had no response. In their website it said they would answer almost the whole day but I had no answer in three days, which is weird because then who is working there. I decided to comment on their Facebook page and finally got an answer, but I had to wait a day for them to solve the problem. Finally they gave me a refund and I just bought another arrow in the store even though I really wanted another model.
So if you want to buy something from here, do it in store because I have seen other people have the...
Read moreAn employee who tells you he is the manager at the store have the worst attitude, offends customers and makes you feel like if he were the owner, his name is Alfredo Islas, be careful when you go to this store and leave it, because the guards at the entrance shouts customers asking to show what you carry in your hands. And according to Alfredo Islas, it is a protocol from the store, so be prepared to be humiliated, offended and...
Read moreMe encanta la relación precio calidad que tienen en Decathlon y además encuentras todo y más! La tienda de Querétaro es grande y bien surtida. Es mi opción numero uno para conseguir lo que necesito en mis viajes. Abren de lunes a domingo de 11 am a 21 hrs . El estacionamiento es gratuito y grande. Es fácil el acceso a personas en silla de ruedas. Su número de contacto es 524421532060 . Decathlon ofrece la alternativa de comprar en línea con envío a domicilio a todo el país, con costo extra según las dimensiones , peso del paquete y tu código postal. Los envíos NO son gratis y solo enviarán paquetes cuyo peso sea de 20 kg y con dimensiones máximas de 75cmx75cmx75cm. Si haces tu compra en línea antes del medio día tu pedido será preparado para salir al día siguiente. Importante mencionar que si haces una compra en línea en viernes , tu envío se tardará más en llegar porque la paquetería no recoge pedidos sábados y domingos. También puedes comprar en línea y pasar a la tienda que hayas elegido por tu compra 2 horas después y hasta 5 días después presentando siempre tu INE para entrega de la compra. Por mucho la mejor tienda de deportes y...
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