Kangaroo the Babysitting Crew — Attraction in Playa del Carmen

We stayed at Hotel Xcaret Mexico and learned that the hotel contracts with Kangaroo. My husband and I wanted a day alone, and trusted the hotel to coordinate the nanny for us. We couldn’t be more satisfied with the service! Maria, the nanny, was amazing!!!! She was professional, kind, caring, bonded right away with our son, and sent us pics via WhatsApp every hour. She spoke fluent English, arrived early, and we were impressed that the company had professionally embroidered polo shirts with their logo (so you knew you were dealing with a professional company! Nice touch too!). It was our first time using a nanny service in Mexico, we were a little worried, having a poor experience with one other nanny service while on vacation elsewhere. But we couldn’t have been happier. Our son, (17 months), loved her, and we felt very safe immediately. We purchased a day pass for Maria so she could use the pool, and eat at the restaurants with our son. This is something I would highly recommend if your resort allows this. We checked on them at the pool, and she was safely playing with him, and followed our instructions about wearing his hat, and life jacket. We are so grateful for Kangaroo, and will book them one more time before we leave. I was so nervous, being in another country with such a small child requiring a nanny, but this company put my mind at...

Ana and Ari were AMAZING!!!!! FIVE+ STARS!!!!!

We were so lucky to have Ari and Ana everyday during our vacation to help us care for our four young children. They were so easy to work with and so flexible with everything. They took charge and helped with everything without being asked. They made bottles for the baby, packed the beach bag for all of the kids, and were just constantly there adding two more sets of hands.

Our kids ADORED them too! It was so fun how Ana and Ari would bring toys, games, and art supplies for our kids to play with when we got home from the beach. They even brought a piñata on the last day for the kids to decorate! They were so thoughtful with everything they did. They truly were an absolute necessity on our trip.

Most importantly, we trusted them and felt that our kids were always in such good hands. Ana and Ari were kind, fun, outgoing and trustworthy. Next year we absolutely will be using Kangaroo again and requesting Ana and Ari. I cannot recommend them and this...

So, I’ll start by saying this is the first time I have used a babysitter for my children outside of our home/school. We don’t even use the kid‘s club at the resorts. I am that anxious mom who doesn’t ever trust anyone! I am THAT mom that went back and forth on whether I should trust someone I don’t know to watch my children in a foreign country. But I read the good reviews — And I looked up the people who left the reviews — and decided to try it. I am SOOO glad we did! We loved them so much, we booked it twice! Paola and Keyla were so wonderful with our kids. They brought watercolor paint, puzzles, games, all kind of fun things. My kids loved it and even asked for them to come back so they could have more fun. They both were very professional, prompt, and so sweet. If you are like me and you are on the fence, go ahead and do it! Your kids will be in great hands! They will be safe, having fun, and well taken care of. And you will get that lovely adults only dinner or spa day you need on...