I had previously written a one star review but will go further into details now.
AMI is now not even asking people for their preferred panelbeater and trained to refer you to Motorhub on the first instance unless you ask for a specific place. You are not even prompted to consider an alternative. Please remember that your excess is exactly the same no matter where you go so choose wisely.
When Motorhub (formerly RepairHub) first opened their service was great. Easy to deal with, loan car readily available and booked in with little delay. I even left them a 5 star review.
Second time I used them a couple years later was when it wasn't such a great experience. They kept making mistakes like having the tape line clearly visible and specks of dust in the paint work. It took 3 attempts and even on the third one the shop manager saw it wasn't done right, had to do it himself.
Despite this, I had left up my 5 star review from my first experience as mistakes happen.
Latest incident for my wife's car, I told her to avoid MotorHub but she said she wasn't given an option on the phone so went ahead. And they sounded convenient. Btw AMI, do better in this regard.
Back to the issue, car was initially returned with missing push pins on both sides of the rear quarter panel, not one or two but literally ALL the push pins missing. Also discovered a tear on the rubber seal for the boot. They also didn't replace the two rear fender trims as while it didn't match the bumper repair, they were not part of the damage which I accepted the explanation.
We contacted the reception via phone and despite our best attempts at getting an email to send photos to, they were unable to give this to us and just kept asking us to bring it back instead. I wrote a 1 star review which was subsequently followed up on via a phone call. They told us to bring the car back and they'll make it right which we did.
Second repair, they did not take the initiative to call us to give us an update on the delays despite my wife leaving a voice message she did not get any call back. The repair itself showed damages to the trim from removing it and not only that, they used glue on the part that is clearly visibly seeped out. The part that they told me they didnt replace is now actually damaged by them. Then I also noticed the trim around the rear light on one side is loose this time round.
I had spoken to a seperate panelbeater and they also noted the different gloss level between bumper and rest of body. I noticed this as well driving behind the car on the way to MotorHub - I could see my car reflected clearer on the boot than the bumper.
The utter lack of attention to detail and having zero care in the work they do really frustrated me as it matched my expectations. The expectation I told my wife initially that they wouldn't do a good job was met. I cannot imagine having the job of repairing cars as your primary function and this is the quality on display especially AFTER knowing it already had a first complaint against it.
They asked us to bring it back for a third repair this time replacing the fender trims and fixing everything else I pointed out. But why? My job is not Quality Control for Motorhub. It also seems its no one's job at all at Motorhub. I don't have the time to point out obvious issues they can catch themselves. I will however leave you with the quote "Do it once, do it right, and you dont have to do it again".
Lastly, you phoned my wife to check if we were bringing the car back which is totally fine. But asking us which panelbeater we are considering simply because we said we had a second opinion? Focus on fixing your own problems internally.
If you open a panelbeater for the sake of saving cost as an insurance company, atleast make sure that its the right costs being saved.
I have lodged a formal complaint through AMI and the case is now...
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