Beauty Bazaar — Local services in Howick

Brought some soft wax beads that was highly recommended by a Staff member. Used it a few times, it was the worst wax ever. Had to wax the same spot 3 or 4 times as the wax wasnt getting all the hair. Wax residue was completely difficult to remove from my skin even scratching it off with my fingernail, using wipes/wet towel, having a shower wouldnt get it off. My skin became irritated due to the wax residue. Went back, told the Manager, told the Manager about those wax beads & that I wanted to buy a pkt of hard wax. She pointed to a pkt, I again said this is definitely hard beads not soft beads aye? She comfirmed. Took the beads home & found it was exactly the same pkt just a different color. Took the pkt back a few days later for a refund & explained what happened to the lady behind the Counter, she said I cant get a refund I can only get store credit. I mentioned the Consumer act guarantee if the product is faulty or not working like it should a refund is supposed to be given. The lady said you have to pick carefully before you buy. I told her well your Staff member told me to buy this and said its not soft beads. The Manager came out & said the product isnt faulty, ARE YOU A PROFESSIONAL???? DO YOU KNOW YOUR SUPPOSED TO USE OIL TO GET THE WAX OFF?! I looked at her I said well your the one who sold me this even though I explained what those wax beads were like & asked for hard wax beads, you told me to buy this pkt & you said it wasnt soft beads when it actually was!! Your the professional!! Why didnt you tell me I need oil after when I complained about the wax last time!?! The Manager was so rude if it was legal to do so I would have slapped her!! Buyer beware, stay away from this place. Their products are cheap & the Manager is...

DO NOT SHOP HERE⛔️⛔️⛔️⛔️⛔️⛔️⛔️ Customer service is extremely DISGUSTING The younge Indian girl which is the boss has disgusting behaviour, she screams at her customer for returning something that’s not working in a wrong way , talk to your customer nicely is at least something you can do Products here are cheaper quality than Temu ⛔️ Overpriced 🫷 Do not come seriously Go to beauty gallery , pay more but it’s worth it She even said all the 1star reviews here are bad people 🤣 I don’t know how someone can be this bad to the customers I’m shocked And to reply to your lied comments , I have checked with your staff 3 times and called to tell her I will drop it off and she was ok about it , I also have my account there for proof of purchase therefore I don’t think I need to provide the actual receipt. However I was happy to provide Reason I left was you came late and went outside to chat with your Indian boyfriend so I thought I didn’t want to disturb you 🙄 So I called straight after to tell you the problem but got screamed at , I even said can you talk properly don’t yell at me For being a owner I think you should learn some customers service skill and also don’t lie 🤣 If you decide to tell me iwith normal voice not screaming at me first then the whole situation would have been easier And your products are shit For the people who is reading this you guys should avoid this...

Worst customers service in Nz the 2 ladies are so rude and not helpful at all we were planing to spend 20k there for a new shop but there attitude is unbelievable, my 12 year old was holding a brush she was looking at one of the ladies got up and snatched of her hands and screamed at her , asked if we can use the Bathroom for the little girls they refused , and we said we are not happy with this service and it’s rude she replied back by saying I don’t care if you buy or not ! Unbelievable do not go and buy from there or fake stuff, and it’s amazing you took time to reply my review but you have not replied any one else negative post …I wonder if your staff are legally to work or not but we well find out , and it showed the way you reply who is the rude one ☝️ I feel sorry for you and your customers inwill be taking this to the media trust me you we’ll not be happy and word of advice as well since you guys sell perfumes make sure your guys use...