Lanna Classic Thai massage - Taupo — Attraction in North Island

6/01/23- Just got back from my $105 60min hot stone “massage” that was more like a 45min oil and warm stone rub. I’m incredibly disappointed. I went there with a really achy body and left no different- perhaps worse. Although the booking process for me was ok, the actual experience was far from relaxing. The masseuse had the AC incredibly high that I had to stop halfway to go to the loo wrapped in my towel which eventually took time off my hour. I had made many polite indications that I was extremely cold and she knew. She could feel how could and uncomfortable I was. When I was asked to lay on my back she hadn’t given me a towel for my eyes, and so I had to awkwardly lay there trying to lock eyes on something rather than the masseuse. She also kept leaving the door open while I was getting changed which was beginning to be pretty bothersome. I’ve had many massages in my life time and this by far was the absolute worst and the most expensive. A high end price for a low end experience. I know that sounds incredibly critical but that was without exaggeration how my experience. So, if leaving a review helps save you hundreds of wasted dollars then I’m happy to do so. If you do go ahead with them, hopefully your experience will be...

Horrible experience with this merchant. Canceled an appointment more than 24 hours in advance after reading the horrible reviews for the low quality of service being provided. Despite clearly stated on their site (see attached), the owner refused to refund the payment. First, I called their phone in business hours to resolve the cancelation and refund. No one picked up the phone. Then, drove to the office within 10 minutes, and the receptionist barely speaking English refused to acknowledge the cancelation policy posted on the desk in front of her (see attached). Asked to talk to her manager, and she agreed to process the refund. 3 days later and no refund was processed. Messaged the manager again, and she again refused to refund the payment. Be aware that this merchant is using deceiving and unprofessional practices. If you want to be cheated and your money stolen while you receive no service, go ahead and book an appointment. The service policy and customer service mean nothing for this merchant. Don't expect any support if you cancel or are not satisfied with...

I would not recommend coming here, if you’re happy to stand there for a while waiting for service you wouldn’t actually want to wait for then come here! We had both lady’s roll their eyes at my partner and I as we asked a simple question, could we get a couple full 65 min massage please? And to be told sorry we will only do u 30 min each this is fix time. We were not told this over the phone when we asked the first time about a full massage. We’re from Auckland and decided to get luxury treatment, never again will we be back here! Have recommended to go else where to all my family and friends. They treat you like garbage and as soon as I said enough, we won’t be going through with it thanks we’ll the lady’s smirked and said “whatever, have a great day” my partner being a man thought nothing of it till he realised in the car. We’re back in Auckland on our way to Thai Bai Pho in Greenlane, if you want the best massage Greenlane is the...