OYO 588 Sunrock Resort — Attraction in San Roque

At the promotional price I got, my stay at Sunrock was of solid value. My stay went extremely well thanks to Sunrock's kind and hospitable staff. My experience is largely positive thanks to the support of Sunrock's Guest Manager who guided me from reservation, check-in, and check-out.

However, I do caution people to manage expectations when booking at this resort. It is a no-frills, no-nonsense type of establishment with great people making it work.

This OYO listing is primarily targeting people who want to have a nice swimming pool (with slide and going deep as 6ft) and want to be able to stay in the same facility with hot water, and clean sheets. But that's about it. It is a value booking, though I wish the booking already included the exclusive swimming fee.

Also, I booked at a time where swimming is not in demand. Calibrate if there will be a lot of people coming as there is only one big pool with a slide and two smaller pools.

Here are some other wish list I wish this facility had: Waste basket. I was a bit shocked why there was no waste basket..... a very small cabinet (or at the very least 3-6 hangers since we need to dry clothes after swim (there are two hooks in the room) Some basic toiletries like a cheap toothbrush. (There is body wash and shampoo dispenser already). If the swimming fee is exclusive, I wish there was a set of another complementary towels so that guests have a dedicated towel for swimming and another set for normal bath.

I loved my stay because I paid exactly for the value I got thanks to the promotion.

Water Heater OK AC OK Sheets Clean TV - basic but appreciated Parking - Motorcycle and Car directly outside the facility. Safe (with reasonable precautions like disc lock and car lock obviously).

IMPORTANT: AT NIGHT THE WATER TANK STRUCTURE IS A HAZARD as it is located immediately outside the stairs of the rooms. This is the only thing I'm really mad about. I mean, it takes less than 500 pesos to have some form of lighting so that guests do not stumble into the uneven flooring and smash their teeth into a million pieces onto cold HARD STEEL. :)))))))))))) I learned it the hard way...

Great place for a budget weekend getaway!

Pros: You get what you pay for. Room was okay enough with complete facilities. There are outlets to plug in a charger. There’s a nearby diner and store by the entrance of the resort so no need to worry about food. There are other places nearby if you want to eat at a restaurant. Plus there’s a laundry shop outside the resort. Service is great! Staff is very friendly and accommodating.

Cons: The bathroom in our room is too small and narrow, you can’t even sit on the toilet properly so you have to sit sideways. Staff doesn’t regulate noise near the hotel area. Other guests who are swimming in the pool are very noisy and inconsiderate, the noise kept us up for most of the night. Even at 3am people are still very noisy. There should be house rules for guests who are swimming at night because the noise is very disruptive to those who paid for an overnight stay. Pool access is a separate payment even if you book online. You can only pay for the hotel in advance. It’s a good thing that the pool access fee is cheap (Around 100 pesos) and there are different prices for day and night rates. Hotel doesn’t give complimentary toiletries so you need to bring your own. Just for fun, but there’s a bird outside that yells “Panget!” 😂

Overall experience is great and would recommend this to families. The main pool has a slide and there’s a separate kiddie pool for smaller children.

You’ll need to temper your expectations with this place because there’s a reason why it’s very affordable—it’s not perfect and there’s not much of a view from the rooms. We had so much fun during our stay here, but the noise from outside means that there’s not much privacy since if you’re loud inside your room, people can hear you too. The noise is the only thing that bothered us and made us uncomfortable.

Will definitely visit here again because aside from being affordable, the diner outside serves really good food...

Overall experience was pretty good.

My highlight was the receptionist. I had an initial issue with payment due but she dealt with it in a respectful hospitable manner and showed great humanity in her handling of the problem.

It was one of the best interactions I had regarding customer service in the Philippines so far.

My only negative is some of the other guests were noisy with their kids in the pool disrespecting the stay of others by making noise at even at 10.45PM.

There should already be a noise rule. Some say it's common sense and decency to care for others, but clearly for a few no rules apply to their parenting and let the kids be the boss, causing havoc with laughing, talking loudly, screeching late at night.

A holiday should be enjoyable for all and if they were noisy in the daylight hours it would be no issue whatsoever and that in my mind is socially acceptable, which this occasion was not reflected.

I'm sure its not a thing for every guest on every stay but some constructive feedback for the management as I wish the place to flourish more.

I'm sure my feedback will be taken in to account and future guests will not have to deal with noisy kids...