Chowking Unciano — Restaurant in Rizal

Staffs are careless and RUDE. When my mother received our drinks we only got 3 when we ordered 4 meals that included drinks. So my mother decided to tell the staff and guess what, the staff was arrogant. When the staff gave my mother the drinks that were missing it was 3 drinks instead of one. My mother asked kindly why she got three drinks instead of one and the staff arrogantly replied. “Ayun ang nakalagay eh.” I don’t know if they’re stressed out or whatever problems they’re experiencing but maybe you could have said it nicer. You shouldn’t lash out on a customer because you’re stressed. One staff even broke multiple halo-halo glasses. It was really loud. The rice that my mother and aunt got were also a bit hard. The cups were also dirty, my family has a habit of wiping the cups especially the part where we drink from and guess what. The tissue had dirt from the cup, it was honestly disappointing. The moment I even stepped in the atmosphere was uncomfortable too and with all the events that I’ve said this place is truly disappointing and needs improvement especially staffs.

Hope you reach your staff proper manners and cleaning. Don’t take this review harshly but rather a honest review to improve your restaurant not every customer experiences the same experience but I hope customers that had bad experiences get a better...

I have been patronizing products of Chowking for more than a decade now, for its delicious budget-friendly food and well- organized crew members, particularly in Chowking branches near my area in Quezon City. However, since it was not the first time for this bad happening, my attention was caught. It's now my THIRD TIME to experience the same exact POOR SERVICE at CHOWKING SUMULONG, ANTIPOLO.

First, it took me more than an HOUR FOR JUST ONE ORDER OF WANTON w/o being informed about the waiting time. I therefore relied the matter to the manager and she just explained that THE NOODLES WEREN'T READY YET and said sorry. WHAT?!

Second, I ordered TWO MEDIUM-SIZE HALO-HALO for take-out. After 35 MINUTES, I went to the counter to check my order and to my surprise, THE CREW MEMBER WAS LIKE COUNTING THE PIECES OF THE INGREDIENTS WHILE TALKING TO HER COLLEAGUE. Since there were no many customers, I thought I could have them fast, but I was so wrong.

Lastly, today, I ordered WANTON and HALO-HALO, and proactively asked THE CASHIER about waiting time and she answered "No problem ma'am". Then again, IT WAS REALLY REALLY WRONG! I WAITED FOR 34 MINUTES. Are they not aware of the time? I may suggest that THE CREW MEMBERS FROM THIS BRANCH HAVE TO UNDERGO STRICT TRAININGS, ESPECIALLY THE CASHIERS, BE HONEST...

This particular chowking branch is a little bit newer, clean facilities, cool airconditioning, descent parking. The food is as usual oily but you'll learn to love the food. Being a fast food chain, the service is slow and the crew has the worst customer service, the vibe is very casual which is fine as long as the crew will stay professional but they are not. They are always casually chatting with each other, laughing and flirting with one another while at the front assisting the customers. I had an experience here at the drive through when she was taking my order and laughing at the same time, I was offended; it made me think that she was making fun of me because she was laughing while taking my order. Sometimes they are just rude. The service and the crew are the worst part of this business, therefore the management is to blame. The crew is too comfortable with the management and their job making the business look bad and really lousy. Oh and they serve me a spoil chicken gravy! Trying to poison me? I couldnt return it because I was already home and it was too far from my home. Dont eat...