I went on a weekday alone. I purchased a 3 hour pass online and still had to stand in line for over 30 minutes to present my ticket. I don't know how to begin reviewing this place. It's unlike any "spa" I have ever visited. Perhaps it's more like an amusement park than a spa. With loud electric dance music, workers yelling and conducting pool aerobics classes over loudspeakers and many swim up bars, it really fits the description of a booze cruise on land. The system of using your wristband to pay for everything and enter and exit certain sections is confusing to say the least. I suggest getting a map first to figure out where you can and can't go and how to find the restaurants and toilets and activities. But the map is still not complete so I ended up having to ask the very bored, annoyed and grumpy staff standing around for directions to things. The "thermal" waters are not thermal but just regular chlorinated water, not hot just barely room temperature. I ate at the cafeteria in the main section. There's a second restaurant upstairs but it's only Thai food. The food is pretty basic but you have to order using a confusing machine and your wrist band which ends up taking way longer than necessary so you're just standing in line for over 30 minutes and have to wait even longer for your food. For what you get it's pricey but that's to be expected I guess. I still ended up with a completely different main dish than what I ordered but was so hungry at that point I just gave up and ate it. Things I liked - the Aufguss experience (I suggest you speak to someone to make sure you know when these are happening because the schedule that's posted isn't correct), the massage beds (electric waterbeds that you have to pay to use although they didn't all work properly and some people where having trouble), the infrared light therapy beds and the rainforest sauna (the only steam room in the whole spa). The lady who was the Aufguss dancer (sauna meister) was the only nice employee with excellent English, able to point you in the right direction and also passed out scrubs and face masks while in the steam room. Upon leaving, it's not clear how you know when your time is up because there's no clocks on the wall and I heard and witnessed lots of fights upon checkout by people who went over by 20-30 minutes and had to pay extra. Luckily I had my phone with me so I kept checking it. When I went to pay at the end they just showed me a total and asked me to pay. I wanted to see a breakdown because I didn't know what I was paying for and the cashier was annoyed. She read off to me what I spent and then somehow screwed up the transaction so had to get help to ring me up. The supervisor who showed up asked me to pay by cash or use an ATM to get cash. I said no I wanted to pay with credit card. She was not happy but I insisted and she was able to figure it out finally. Overall not a very relaxing experience but I can see how it might be fun with a group of people if you want to get expensive drunk and hang out to loud music. Don't go alone.