Disappointed is stating it mildly. After long period of hard work decided to book in for myself and my husband they gave us incorrect room and then the girl at reception has the audacity to argue with me. Yet the room we paid for in the invoice. The eatery was even more of a disappointment the Waffle and pancake where we wanted to order was closed. Limited meal options as chicken vendor sent chicken back to supplier because it was small in size which I appreciated his honesty but we were not informed that there were only certain vendors available the hot chocolate I ordered was awful. The pool area at the bar very noisy because of people seated at bar also pool oniy open when bar open. What a waste of money. Parking bay in another building 7 floors up. Not impressed Update on my review as per owner response. You are so far off point it is ridiculous. You did not upgrade our room we paid for room with balcony I can post it here. I have evidence yet your staff manipulated us in giving is a different room thinking we would not realise there mistake. Then the one staff spoke to other staff abd neither could assist and the ine argues with me how impolite and unprofessional. But when I showed invoice they could not dispute the error they made.Alison took over and assisted me while the other lady was standing around shouting loudly with someone else. So unprofessional. I pay attention to detail so I asked many questions before booking but was not informed of certain things. And staff did not inform anything on check in we literally had to keep asking things.We were at the eatery the afternoon and the evening the pancake vendor was closed the evening at 7h00pm when we decided to get ice cream and pancakes and the lady from an opposite vendor tried to assist but said that vendor left already. we also paid for breakfast and when I wanted Danish etc they said they do not have at all. So we were limited in the sense of ordering. Also the hot chocolate was terrible and I even tried heating it up but it was awful. Do not misinform clients or try to cover up and make it look as though the client is at fault. I gave your hotel benefit of the doubt even though the last time i made booking you messed that up to when my daughter and wanted to book for when you were running a special. And we were scheduled to book in on a Friday and then your spa was closed and we had to cancel booking due to this inconvenience and short notice. Also staff children seen walking around. This was the worst experience and definitely based on your response confirms you not taking responsibility for the mistakes your establishment made. I had invoice for the room I paid for do not try arguing that.your balcony door had a huge Crack in.it took nearly half an hour for your staff to resolve this by checking that no one else was booked into the room we eventually was placed in as our room on our invoice was already occupied. Your staff could not argue once i showed invoice and had to fix the mess.Do not deviate from the truth.