Skyline Luge Busan — Attraction in Busan

📍 Sincere Suggestion: Staff Training Needs Improvement Ticket Purchase Time: July 22, 2025 at 11:21:52 AM

📌 Training Focus 1: Ticketing Staff Need to Be More Familiar with Regulations

✅ Incident Description: When purchasing tickets on-site, the ticketing staff specifically asked the adult and child who would be riding together to stand in front of the counter for visual confirmation. We fully cooperated, and the staff made a note directly on the ticket (see attached photo).

However, at the entrance of the attraction, a different staff member insisted that "each person must have one ticket." Fortunately, one of our companions speaks fluent Korean and was able to help us communicate, but even so, we were delayed for about 20 minutes before being allowed to enter. The staff at the entrance also added another note on the ticket.

❤️ Suggestion: We followed the ticketing staff’s instructions exactly. If they had informed us that one ticket per person was required, we would have purchased two without hesitation. We did not try to bend any rules. Thankfully, we were able to communicate in Korean. Otherwise, we would have wasted even more precious travel time having to repurchase tickets and line up again. We hope all staff can follow a unified standard to prevent miscommunication.

📌 Training Focus 2: Unfriendly Attitude from Attraction Staff

✅ Incident Description: We followed the ground markings to queue at the first section of the attraction. However, the staff on duty was very impatient and even rolled their eyes at us. While the child may have been too young to notice, my wife felt deeply upset and uncomfortable.

❤️ Suggestion: The staff may be very familiar with these operations, but for us, it was our first time. Even though we understand some Korean, we still need time and guidance to learn. Using a negative attitude or unfriendly body language is not helpful at all. We hope staff can be more patient and respectful, especially when assisting families with young children.

📌 Training Focus 3: Poor Handover Communication Between Staff

✅ Incident Description: When we queued for the second time, there was a shift change. The new staff again insisted that one ticket per person was necessary. Even though I showed the ticket with notes written by the previous staff and the ticketing personnel, we were still delayed for another 10 minutes before being allowed to enter.

❤️ Suggestion: Any special instructions or exceptions should be clearly communicated during staff handovers. While this issue was relatively minor, failure to pass on important information—especially related to safety—could lead to serious consequences. We recommend strengthening the responsibility and communication during shift changes.

✅ Conclusion: The attraction itself was genuinely fun, and we believe that the staff are all doing their best under pressure. However, the issues we encountered today could have been easily avoided through better communication and training.

We sincerely hope this feedback will be taken seriously and help improve the overall experience. With a few improvements, this attraction can become an even more outstanding part of any traveler’s journey. Thank you for taking the time to read...

!!WARNING!! I am writing to formally lodge a serious complaint regarding the appalling treatment I received at your establishment. During my recent visit, I was falsely accused of stealing an ice cream that I had rightfully won from the claw machine. This accusation was completely baseless, humiliating, and deeply insulting.

Despite calmly explaining the situation multiple times, the staff refused to listen or verify the facts. Instead, they continued to accuse me of theft — over an item worth only ₩5,000 — and handled the matter with shocking arrogance and disrespect. Their behavior was unprofessional, confrontational, and completely unacceptable for anyone working in customer service.

When I tried to clarify the misunderstanding, the staff member repeatedly asked me, “What is your problem?”, showing zero intention to resolve the issue or even acknowledge their mistake. This not only reflects a lack of training and professionalism but also a severe failure in basic customer respect and communication.

I am extremely disappointed and disturbed by this experience. Being wrongfully accused in public was both embarrassing and distressing. I strongly urge the management to investigate this incident seriously, identify the staff involved, and take appropriate disciplinary action. No customer deserves to be treated in such a degrading and...

An Unforgettable Experience at Sky Luge, Busan, South Korea!

Sky Luge in Busan offers an exhilarating and fun-filled adventure that is perfect for all ages. The experience starts with a scenic ride up the mountain in a cable car, where you can soak in stunning views of the surrounding area. Once at the top, the real excitement begins as you hop onto a luge cart and race down the track. The combination of speed, twists, and turns makes it a thrilling experience from start to finish!

The track is well-designed, and it's easy to control the cart, making it enjoyable even for first-timers. The adrenaline rush as you zip down is fantastic, and the cool breeze only adds to the excitement. There’s also a beautiful skyline view which you can enjoy along the way.

Sky Luge offers a photography and video service, available for purchase, so you can capture your memorable moments and relive the excitement long after your ride. It’s definitely worth it to get a keepsake of such a fun experience.

A word of advice: plan your visit accordingly, as the place closes at 6:00 PM. It's best to arrive early so you can fully enjoy the experience without rushing.

All in all, Sky Luge in Busan, South Korea is an absolute must-visit for anyone looking for a fun and unique activity. Highly recommended for families, groups of friends, or anyone seeking a bit...