Meliá Avenida América

The Hotel itself was Nice, from when you walked into the Lobby you could see it was 4*. Location wise it was 15mins on the Bus to the Centre from right outside the Hotel. I honestly wanted to give a 5* rating because I would definitely come back but a few things "Customer service" wise let them down. Firstly I booked Premium Room (B&B). On the first day when we checked in I was given a "Family room" and the reception did not advise me of this. The room was nice but I booked a Premium room based on the differences advertised on their actual Melia website. The room was supposed to have a welcome gift, (It didn't) the room was supposed to have a "View" it was of a Building site. The website stated the Premium room came with Free Mini bar which it didn't (Not even a free bottle of water) no information was given on the safe or times of Breakfast etc at reception and it was only the next morning when I went to query the room was we in, vs what I had paid for based on what was advertised, the reception then explained they had been full the night before and we had been placed in a family room..... My issue was if I had not had raised my concern would they have bothered to move me even though I wasn't in a room I had paid extra for........ They then advised they would upgrade us to a "Level" room for the mistake which was nice but we still never received our Welcome gift even though I raised this when I addressed the room issue? The Level room was nice but the reception said the Mini bar wasn't free even though that's what the actual melia app stated on my room choice? The Breakfast was amazing definitely worth booking. The staff at the Bar and in the Breakfast room had exceptional Customer service, they was friendly and always happy to help. For these reasons and the standard of the Hotel I would definitely return but I had to mark down due to the Reception Customer service and the issue with the Room that only was resolved because I complained to them. It's a shame as they definitely have the potential to recieve 5*s.