馬友友印度快餐店- 台中店 Mirch Masala Indian restaurant Taichung — Attraction in Taichung

不會再回訪（順便也幫素食朋友避雷！）eng below 1.首先，開業一陣子了google 地圖資訊根本不正確，這間店不是MIK 10（惠來路上的才是），下面很多好評也是MIk10的評價。從地圖點進去訂了聚餐，到現場才發現根本錯店== 2.內場兩位外籍廚師，外場一位台灣服務員，他們之間溝通似乎有語言問題。我們家有人生日去聚餐（有人吃素有人吃葷），看到這家店「招牌」有「明顯」標示素食，裡面菜單也有「明顯」標示，結果問了他說很多都標錯的（？？？？） 好，標錯沒關係你跟我說哪些可以做純素的就好了，問了很多外場服務員都無法確認，但信誓旦旦說可以跟內場師傅確認（此時我還相信他是有語言能力和內場溝通的…）因此素食點了「純素捲餅」、「蔬菜咖哩」全部都上「非純素」的！！！和外場店員反應她就是回「哦對他加奶」「喔對裡面有起司」然後定格，完全，完全，完全沒有要幫我處理的意思。還拿起菜單狂看然後跟我說所以我桌上純素的就只有roti（謝嘍：））….吃一頓飯為了處理這種事離開餐桌好幾次，最後是我自己去跟內場師傅溝通重新製作。還有跟我們說全麥系列烤餅都是純素的，千層全麥上來也根本不是：）超傻眼。 3.薑黃飯裡面有毛！！ 跟櫃檯反應一樣是「喔」然後沒有處理。 4.這種服務還要我付服務費。 並且「店家、菜單上完全沒有要收服務費的標示」 提醒一下「餐廳業者並未明示或告知加收服務費一事，消費者亦無從得知，則該加收服務費之約定不構成雙方契約之內容，餐廳業者不得向消費者收取服務費」 可以根據消保法申訴喔。（已反映等待他們回覆，如有必要會申訴） —— 慶祝媽媽的生日，想說來一家看起來很不錯，評價也不錯的餐廳嚐鮮，非常後悔。好評價應該都是另一個分店的，大家不要搞錯了。 這個品牌在台北也有素食餐廳，只是把素別分類清楚，問題處理能力加強一些，有很難嗎…？身為一個全台有10多間店的餐廳不該有這種水準吧。 我知道人力很難找，但基本訓練還是麻煩做好。 —— 唯一一顆星給內場的卷卷頭，跟他溝通沒有問題，謝謝他耐心幫忙重新做好幾份食物（他看起來也很無奈外場服務員沒有跟他講清楚，辛苦了）

Won’t be coming back (Vegetarian friends, take note too!) – First off, the restaurant has been open for a while, yet the information on Google Maps is completely wrong. This is not MIK 10 (the real one is on Hueilai Rd). Many of the 5-star reviews here are actually for MIK 10. I made a group reservation through the map listing and only realized I had booked the wrong place after arriving. == Two foreign chefs in the kitchen, one Taiwanese server in the front — there seemed to be a serious language barrier between them. We were there to celebrate a birthday, with both vegan and non-vegetarian guests. The restaurant had clear vegetarian labels on the sign and menu, but when we asked, the server admitted many of the labels were wrong (?????). Fine, labeling mistakes happen. I just asked which dishes could be made fully vegan. The server couldn’t confirm anything, but confidently said they would check with the kitchen (and I naively believed they had the language skills to do so). As a result, we ordered a “vegan burrito” and “vegan vegetable curry” — both came out non-vegan. When I brought this up, the server casually replied, “Oh yeah, that has milk,” and “Oh right, there’s cheese inside,” then just stood there. No apology, no effort to fix it. She even started flipping through the menu and told me the only vegan item on my table was the roti. (Thanks :)) I had to leave the table multiple times during the meal to handle the situation myself. In the end, I went to the kitchen and spoke directly with the chef to get the food remade. They also told us that the whole wheat flatbreads were vegan, but when the layered whole wheat one came out — clearly not. Found a hair in the turmeric rice. When we told the counter, they just said “Oh” — and that was it. No follow-up, no solution. And on top of all this, they still charged a service fee. There was no notice about the service charge on the menu or anywhere in the restaurant. Just a reminder: According to Taiwan’s consumer protection laws, if a service fee is not clearly disclosed in advance, it cannot be legally charged. I’ve reported the issue and am waiting for a response. Will file a formal complaint if necessary.

— We were trying to celebrate my mom’s birthday and thought we’d try a place that looked promising and had good reviews. Huge regret. Most of those positive reviews are likely for the other location. This restaurant group has several vegetarian branches in Taipei — is it really that hard to label things correctly and train staff to handle issues properly? For a brand with over 10 locations across Taiwan, this level of service is unacceptable.

I get that staffing is tough these days, but basic training should not be optional.

— The one star goes to the chef with curly hair in the back — I had no problem communicating with him directly, and he patiently helped remake several dishes. (He also looked frustrated that the front staff didn’t pass along the messages properly — thank you for...

I had the business lunch and it was totally a satisfying dining experience. The waiter and the manager were pretty friendly and attentive. And the food quality was quite good considering the price ($ 150-225 for a set, can you imagine!?). Anyway, if you love authentic Indian food, just...

服務完全不行： 1.外場人員中文不佳 2.對於菜單內容缺乏介紹 3.菜單內容錯誤(套餐標示：四季豆咖哩送來的卻是鷹嘴豆咖哩，一問之下才發現原來菜單打錯了！傻眼！請問妳們開多久了？現在才發現錯了？) 4.廣告不實(粉專首圖明示午間套餐150，但翻爛整本菜單也找不到150元的午間套餐)(周末吃到飽自助吧＄450也未見供應) 衛生問題： 如果可以請不要在戶外製作餐點，製作餐點時請全程戴口罩，未完成的餐點(如烤餅麵團)請放置在小朋友碰不到的地方！ 空間問題： 整體空間風格紊亂，既非高級餐廳、亦非印度餐廳的風格，身在桂之旅飯店中，卻完全與桂之旅的格調格格不入，一樓擺了一堆廉價塑膠罐與IKEA廉價書架，將桂之旅低調奢華的優雅品味破壞殆盡，也難符其收費！ 未開發票： 一間收服務費的餐廳(號稱國際廚房)居然沒有開發票？這樣的店理應不適用一般小吃店的稅務規定，國稅局西屯管區為甚麼沒有要求該店要使用發票？或者該店明明有發票卻不主動開立！ 餐點部分： 中規中矩的口味，未見特色卻也不難吃，但我5/7中午吃的牛肉咖哩其中的牛肉實在太硬了，因為燉得不夠筋的部分還很硬就端上桌了，影響了整道咖哩的口感。 補充說明~ 1.若你們的員工訓練不足，似乎不應該那麼早開始營業，提供不及格的服務卻還要向顧客收取服務費，顯然並不妥當！ 2.這裡是台灣，懇切希望你們重視中文說明。 3.你們的FB廣告(如圖)並沒有說明午餐150元只有周一到周五提供，而且菜單中也沒有價格150元的套餐！所以廣告並不實在。 4.就是因為你們員工沒有好好的戴好口罩(如果我都看到他的牙齒算有戴好嗎??)，又讓小朋友靠近製作區(這樣會有安全的顧慮)，所以我才會提醒！ 5.外帶一樣可以在室內製作，我覺得我吃的是餐廳不是路邊小販，對吧！ 6.一樓書架是IKEA的，裝香料的塑膠罐是廉價的，這些確實與原本桂之旅旅館的裝修風格與質感不同，造成格格不入的感受。 7.你們要加強的是印度員工的中文能力與正確服務態度，以及如何款待顧客的專業知識。同時也希望你們能夠誠實的開立發票，明明有發票卻不主動開給顧客...