Safety issue / High risk of injury/ Detached staff

Good part: my SA is nice.

Bad: 2 months into the membership I got injured caused by overcrowding of students. 2 barres had to be shared among 4 students.

The student beside me hit me with hand weights. Wrist bruised immediately and swollen for 10 days.

Feedback to reception right after but they are incurious, and detached. When ask for feedback email they said I should find on website myself.

I understand receptionist may not be able to handle this, but it just makes me feel worse after a bad injury.

No one even ask if I need to go to clinic or was I OK.

I wrote an email to them one week ago to reflect this, but no one have reply to my emails for 10 days.

2 weeks Update: I called and told the receptionist that no one replied nor call and kindly ask her to follow up for me and I can talk until 7pm as I hv a class at 7pm. Or else Tuesday Wednesday would work. I then receive another person’s cal at 6:57 so I politely said it is not a good time for me. However her attitude was quite rude and said something like they have a procedure as well. Not sure what that means, but the feeling I perceive is just getting worse than ever. And needless to say no one calls me back anymore in the next two days.

Sadly I have another 10 months contract with this company who wouldn’t reply to my email nor call me back regarding injury in class.

1 month update: No one took the time to reply at all after 2 emails. They did call me back but I prefer email that’s the basic etiquette to reply to the original contact me this?