I've been going to Coral Reef since 2006. Unfortunately, I've seen the deterioration of the place, which even refurbishment hasn't fixed as much as I hoped. However, that's not the reason for this feedback.

When I arrived today at 6:30 pm, the cleanliness of the place left much to be desired.

• Male toilets: Goodness, worse than public toilets! I saw male pubic hair, layers of grime and who knows what in the urinals. Having been a cleaner myself at age 16, I can say that what I saw today suggests a lack of cleaning for several days. I don't want to imagine the state of the floors and how such filth gets into the facilities from the toilet.

• Swimming pools in the sauna area and jacuzzi: The water in the pool was murky, and I don't want to speculate on the reason. However, the bottom had a significant amount of what appeared to be soil or sand. Again, this points to a clear neglect of cleaning or water replacement.

• Sauna: The state was evident by the abundance of white sweat stains.

• Lastly, at 8:30 pm as we were leaving, staff were attempting to pile all the rubbish in the center of the walkways as we tried to exit. The amount of disgusting debris and rubbish was reminiscent of a landfill. Additionally, there was no discernable smell of bleach or cleaning products in either the toilets or the areas where staff were cleaning.

These conditions are unacceptable, and I believe they violate health and safety regulations. Considering the state of the facility, entry should be free for those who are willing to risk contracting fungal or other viral infections. Otherwise, charging £23 for entry is simply outrageous, especially when you cannot even provide basic cleaning services.

For me to decide ever to return I will need confirmation that the place hygiene is at acceptable level.