Starbucks — Restaurant in England

I am deeply disappointed and outraged by my recent experience at Starbucks. Today, I specifically requested a decaf coffee due to my chronic GERD condition, which I confirmed multiple times with the staff. Despite my explicit request, I was served caffeinated coffee.

As someone suffering from GERD, caffeine is a severe trigger that exacerbates my condition. Just this week, I was booked off work due to a severe GERD flare-up, resulting in esophagus, lung, and chest infections, and I am currently on antibiotics. Leaving my house today, I trusted Starbucks to accommodate my health needs, only to be met with yet another dangerous mistake.

Although the staff realized their error quickly, it was too late as I had already consumed some of the drink. I expressed my concern and dissatisfaction, but the staff seemed indifferent to the severity of their mistake. They may feel unfairly criticized, but they fail to comprehend the immense pain and complications such a mistake can cause—breathing difficulties, infections, and additional time off work, among other issues. This is no trivial matter!

How can I trust Starbucks with my health and safety after repeated mistakes? This is unacceptable and highly distressing. Due to this incident and previous experiences, I have made the sad decision to stop visiting and supporting Starbucks. This is not a decision I take lightly, but my health and safety...

Popped in to grab a coffee on the 30th july in the morning while we picked someone up from the hotel, the chap on the till was so lovely and friendly, what a great team member to have,he improved my day for sure. The store was clean and tidy, well laid out, options were clear and there were plenty of them, I enjoyed my hot chocolate and pain au chocolate, both tasty! I didn't even know there was a Starbucks here but it was the perfect addition to the hotel,would recommend you pop in to see the lovely staff and get...

Service was great - only thing good here. Chai latte ordered and essentially milk with cinnamon.. quite disappointing so many shops don't know how to make the drink. Cappuccino was decent no complaints there.

Atmosphere is also good. Wish they improved their recipe as paying £5 almost for milk and cinnamon is just wild. Wondering if there's a way to customize it to make it taste like real...