Me my son and partner went in 2024 it was our first time at Butlins Skegness we went for Tots week to go see Justin Fletcher and it was a great 3 days of fun. Lots of things to see from Peppa Pig Circus, to The Animal Guys Dinosaurs and a few other things, so we booked again for 2025 and it was a disaster.
Upon arrival the road leading round was full of pots holes it was a joke, When You're son is disabled in his wheelchair in the van and bouncing all over the place it's not good for him at all.
The room we were given was next to the one we had last year which was a shame because that room was far better than the one we got this year they are adapted apartments. Well I say adapted just had wider doors and a wet room nothing else in fact none of the rooms have anything else no hoists, no decent beds or anything like that, the beds were back breaking and too soft you think you may fall out at some point
This was one of our issues last year but had to overcome it, upon arrival in Echo Point Room 16 it wasn't even cleaned properly. It had what we think was duck poo stains in the carpets, left over gummies sweets under the desk. The bathroom was disgusting it stunk of bleach, it had mould in the walls near the shower, which the shower head was disgusting as well hadn't been changed in a while we didn't use it at all had to do basic hand and face washes because we refused to use it
The toaster was broken because the cable had been burned and was clearly never reported and was dangerous to use, the kettle was full of limescale, cobwebs were on the tops of the walls. The cupboards tops hadn't been cleaned in months above the wardrobe in one room it was thick dust. One light was broken in the living room which made one half dark the freezer was full of yellow ice and bits
They sent a manager who came with I think a cleaner and she gave us a new toaster and a new kettle, she reported the light has high priority they took 4hrs to come fix what was a bulb not installed correctly. They sent out a cleaner with a carpet cleaner and to clean out the freezer we had to leave while this was happening.
So recap we paid for early check in and yet we had to do all the above and leave while it was getting cleaned which was supposed to have been done before we arrived. When we did come back we had to call again because there were still stains in the carpets.
The front door clearly had been booted in at one point the bottom lock frame was broken off, the door handle was loose, the lock was a pain to actually lock.
We rang to complain about paying for early check in and how we had to get all the above sorted they refunded us but with onsite credit which was a joke. The entire site barely has no selection to eat Papa John's stops taken takeaway orders after 8pm hundred of people on site and they stop taking takeaway orders.
The fish and chip shop is expensive and taste like crap, Costa shuts at 6pm, burger king is decent but really expensive about £25+ for 2 meals. Some of the restaurants are closed on some days or close at 8pm, the small Nisa shop closer to the fairground shuts at 6pm so people at that side have to walk all the way to main tent to go to the Nisa shop inside.
The experience this year was a joke and I won't be going again The rooms especially the adapted rooms need some serious investment. New paint and carpets and the bathrooms need replacement adapted rooms shouldn't be let out to people who don't need them at all. Oh I also forgot to mention that our room had ants inside because in the main bedroom it had any power on the edge of the carpet and outside. The oven had instructions that were for a completely different oven we had to find a manual ourselves on how to work but then it would burn your food, opening the door set off the smoke alarm off.
We hated the experience this year and absolutely hated it the red coats this year weren't anywhere near as good as last year. The only thing that was brilliant was Mister Maker, Animal Guys, Justin Fletcher that was it everything...
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