While i wasn’t involved i did witness an appalling scene unfold infront of me, it came in two parts. Firstly , i had heard people talk about an adult who had been inside the playhouse and used violence against a child. Upon further investigation i found out the grandmother of a child had kicked a little girl that she had deemed too old to be there, after the mother of the little girl confronted the grandmother the staff did absolutely nothing in support of the crying child or distraught mother and instead shielded the grandmother of some sort. The second part happened when the table next to mine caught the grandmothers family pointing their phone camera at her and ridiculing her. The family of the girl who was being recorded immediately took action and started to question the grandmother and her family but once again the staff ignored the pleads of the photographed girl and her family , they instead called higher management and he sat with the mother who had photographer the girl and was offering her drinks and engaging in conversation. Not once during this conversation we’re the family or the girl who was photographed taken into consideration and not once did the man who was conversing think to check for any signs of photography. Because of the staffs ridiculous way of handling things the girls family got involved by trying to get both a complaint sheet and proof they hadn’t photographed the person. I overheard one of the staff members saying “it was below her pay grade” and then once the mother got angry she blatantly laughed in her face, got security and kicked the whole family out without doing a single thing about the grandmother who earlier hurt a child or the mother who had photographed the girl in the wheelchair without her consent. This behaviour disgusted me and i left immediately after, the poor girl wasn’t safe inside the playhouse and the other girl wasn’t safe outside as she was ridiculed and neither had justice. Poor behaviour