Blackpool Zoo Playbarn — Attraction in England

While i wasn’t involved i did witness an appalling scene unfold infront of me, it came in two parts. Firstly , i had heard people talk about an adult who had been inside the playhouse and used violence against a child. Upon further investigation i found out the grandmother of a child had kicked a little girl that she had deemed too old to be there, after the mother of the little girl confronted the grandmother the staff did absolutely nothing in support of the crying child or distraught mother and instead shielded the grandmother of some sort. The second part happened when the table next to mine caught the grandmothers family pointing their phone camera at her and ridiculing her. The family of the girl who was being recorded immediately took action and started to question the grandmother and her family but once again the staff ignored the pleads of the photographed girl and her family , they instead called higher management and he sat with the mother who had photographer the girl and was offering her drinks and engaging in conversation. Not once during this conversation we’re the family or the girl who was photographed taken into consideration and not once did the man who was conversing think to check for any signs of photography. Because of the staffs ridiculous way of handling things the girls family got involved by trying to get both a complaint sheet and proof they hadn’t photographed the person. I overheard one of the staff members saying “it was below her pay grade” and then once the mother got angry she blatantly laughed in her face, got security and kicked the whole family out without doing a single thing about the grandmother who earlier hurt a child or the mother who had photographed the girl in the wheelchair without her consent. This behaviour disgusted me and i left immediately after, the poor girl wasn’t safe inside the playhouse and the other girl wasn’t safe outside as she was ridiculed and neither had justice....

This place doesn’t deserve any star review I came in today with a group of us and across from us an old lady has assaulted a kid in the play area and staff did nothing about it except kick the kid and the parents out!

Then the old lady’s daughter was taking photos of my niece and when got pulled about she got up in my sisters face and caused a scene, staff did nothing yet again!! We asked for a complaints form we filled it in and then me and my family got kicked out but yet the old lady and her family got to stay! The staff members even took a brew over to them and sat with them!!

They caused two incidents and was still allowed to stay! The staff was very rude as well I have an autistic child and the staff was giving my son horrible looks there was a ginger big girl there watching my son like a hawk and the other girl had dark hair glasses and a black top who also was very rude to myself and family!!

Would not recommend going the staff are awful don’t care about the kids safety in there and apparently it’s above their pay grade to do anything about it !! Absolute vile place to go to.

Oh and lastly we left the premises and we witnessed the staff come outside and throw away the complaints form and nothing will be done about it!

They obviously support the nature of Rolf Harris people the place either needs ripping down or get staff that actually care for kids not people just wanting a pay check at the end of the month sick and twisted staff

Do not go to this place and waste...

Visited here several times as we are local, the play area is good with plenty of things to do. Arrived this morning at 9:30am when it opened and there was no balls for the football area or for the basketball hoops (I could understand if it was later in the day but they’re opening up without these), this was disappointing as my boy loves the football area. Also on several occasions I have had issues with being served at the food kiosk, today the staff didn’t acknowledge and continue with cleaning or whatever they’re doing, didn’t even make eye contact or tell me they’d be with me in a minute, literally just walked back and fourth like I was invisible, one man appeared from the back to tell me my child couldn’t be resting on the counter, but still didn’t serve me he then walked away again, after standing there for a while I gave up and didn’t get any drinks. Don’t think I will be visiting here again as it’s not...