Rituals — Attraction in Great Britain

Five-Star Review for Aiden at Rituals, Glasgow Fort

I just wanted to take a moment to praise Aiden at Rituals in Glasgow Fort for his outstanding customer service. On previous visits, I had been left feeling quite deflated due to rude staff, and I was hesitant to return. However, my daughter convinced me to give it another try since we love their products.

I’m so glad I did! Aiden was in-store again, and just like before, he was an absolute delight—so friendly, welcoming, and knowledgeable. His customer service skills are truly exceptional, making the shopping experience so much more enjoyable. I even made sure to share my appreciation with his manager, and I really hope his efforts are recognised at head office.

Well done, Aiden! You are a credit to the store, and I will definitely be returning...

Lovely shop, but asked by three staff in a matter of seconds if we needed help, then felt like we were followed around the shop. We went to the till where there was no service. One of the ladies came and served a customer she had been helping, who was taking some time to be served. Another worker also came to the check out and became involved in the service of the customer. At no point were we acknowledged or anyone come to process our purchase so we left the goods at the counter and left as we had been standing there a good five minutes. Not a pleasant shopping experience...

Absolutely love this shop! As soon as you step into the shop, the ambience is so relaxing and luxurious. You totally forget you’re in the Fort. The products on offer smell amazing and are of high quality. Also the customer service is a very high standard. I was blown away tonight by a lovely girl serving my friend and I, she was so attentive, personable and friendly. It is very rare to find such high calibre customer service. Huge thank you for my membership...