Summit Cable Car Station — Attraction in Llandudno

Awful customer service and staff, like a Little Britain sketch.

We were in Llandudno for a week and knew the cable car is often closed for winds, as it was for most of our stay.

On the final morning we thought we’d give it a try as it was sunny and there was only a light breeze. We drove up to the summit for the advertised opening time of 10 am.

I decided to make sure it was definitely open so left the family in the car and went up and asked one of the male operators, a white haired man seated in a deckchair beside the departure platform, “is it definitely running today, it’s a little bit windy”. “Oh yes, it’s running, we’ll be opening at this end in about 10 minutes”.

So at this I went back and paid for couple of hours parking on the car and relayed the good news to my wife and two young daughters.

We went back up and queued at the entry gate.

A couple of minutes later a hefty, heavily made up creature with the most ridiculous fake eyelashes and panda mascara that I’ve ever seen, appeared at the ticket window and rudely snapped at us “it’s not running, it’s too windy”.

I explained that only moments before her colleague had told us it was running and was about to open.

The tone of the reply was even more offensive and impatient “It’s not running, it’s too windy”.

Annoyed at the appalling attitude , I again repeated that her colleague had told us differently moments earlier.

An eye roll and an even louder “it’s not running it’s too windy”.

I can only assume this is a family run business and this bloated gorgon is employed by default, as I cannot imagine her having any other qualifications for the role...

Problem V VIKTOR Vecher кому: webmaster 1 час назадПодробнее... Good afternoon! I am from Ukraine, yesterday I used your cable car. Firstly, I stood in line for 1.5 hours, climbed up, I thought that I could immediately go down. It turned out that there is a second line. Unfortunately, I didn’t have time with a 3-year-old child. .the bus was at 16.00, we were brought by a sightseeing bus from Birkenhead. I explained the situation in the queue, I went to the cashier and told her the situation that I was late. Of course, this is in broken English, she understood me perfectly, but she started yelling that everyone needs it and she won’t let me in out of turn. .I thought that perhaps she did not understand the deplorable situation and wrote a text on the phone, she answered me aggressively again. I asked her to talk to our manager who organized the tour, she refused. .when I decided to pass the turkenet, she ran out of the office and started yelling at the whole line that I would not pass. She scared my child, people in line were horrified... No respect for customers, I asked if I could talk to the manager, she said no. .I ended up on a mountain with no idea how to get out of there. I left there, so my baby started crying. Downstairs, near the tram stop, people called me a taxi. I'm lucky. I don't have a photo of this worker, these are the last things I thought of. If you have cameras you can watch them. .I was at the cashier at about 3:30. My impression of a beautiful city is spoiled by your aggressive employee. There are different situations, you need to be treated with understanding,...

🚨 Terrible Experience – Not Worth It 🚨

Queue Time

I waited over 2 hours in the queue just to get on. If I had known it would take that long, I would never have bothered.

The Ride Itself

The views were nice, but the ride lasted only 3–5 minutes, absolutely not worth the wait. On top of that, the ride made worrying noises, and a sticker warning that “emergency stops can happen” did nothing to reassure me about safety.

Hidden Return Queue

What really made me angry was the return trip. Once you get to the other side, you are forced to queue again to come back!! but this was never mentioned anywhere on their signs. We only had 30 minutes before the station closed, and their rules basically say if you miss it, it’s your problem to get back.

Forced to Walk Back

Because the return line was so long and we didn’t want to risk being stranded, we had to walk 30 minutes back to the pier. And. The worst part? At 7:15 pm, I looked up and saw the station was still running!

Their misinformation completely ruined the experience…….

Overall • Ridiculous wait times • Misleading and unclear signs • Poor customer care • Not worth the price or the stress

The views do not make up for the frustration. Unless they fix their queue system and provide honest information, I strongly do not recommend this attraction.

Whoever is the company responsible for this attraction…. Under the Consumer Protection from Unfair Trading Regulations 2008 (CPRs), businesses must not mislead customers through false information or by omitting...