The Captains Table Cafe — Restaurant in Wales

I ordered a hot chocolate with whipped cream, but when I tasted it, I noticed the cream seemed off. I politely raised it with the staff member (a chubby man with dark brown hair), and instead of handling it professionally, he instantly got defensive and said, “It can’t be off, I’ve checked the date.” I suggested he taste it himself and he said, “No, I don’t want to taste it,” with a rude tone and bad attitude.

He didn’t offer to change the drink or apologise. Instead, he said “What do you want to do then?” — like it was my job to come up with a solution. I sat down feeling uncomfortable and disrespected, and then overheard him complaining about me behind the counter.

Later, my sister went up and asked if the drink could be changed, and suddenly he was more than happy to sort it out. So clearly he could have resolved the issue from the beginning but chose to treat me differently, and that’s not acceptable.

Your staff should treat all customers with respect and basic kindness — especially those who may be vulnerable. The man who served me showed zero empathy, no professionalism, and no awareness of how damaging his attitude could be.

I’m requesting that this incident is taken seriously and investigated. Staff like this should not be working with the public. He needs to be held accountable for the way he treats people who have depression and mental health issues. No one should be made to feel worse because of a...

Well what an awful place, every bit of food was beige, chips, pies, nuggets sandwiches, not a salad or bit of fruit in sight, being diabetic and lactose intolerant meant eating here was really hard. don’t expect to have a good response off staff as the one lad was so miserable you almost felt sorry for disturbing his moment of misery to order a coffee. We actually mentioned it to the lad who was on the till, who did go and speak to him, but that led to three of the lads grouping around to have a look and a moan about who complained, not very nice at all to experience, maybe it’s not the job for him. The place is quite dated but is very busy, and dogs are made welcome which is good as many places don’t allow dogs. It definitely didn’t have the wow factor that the tram way staff gave or the gift shop at the station. It’s disappointing as it has...

Decent food except fish was underwhelming and not the best batter I've ever had. Shocking experience at the queue, a lady asked for tap water to take tablets and the lads working there refused, because its not a 'licensed' venue so they 'legally dont need to give away tap water for free' ... what?! So?! It's good customer service and also just the decent thing to do... it's tap water and it was nearly 30 degrees outside. The lads there also ganged up on her a bit which was not pleasant to watch, its just poor customer service. I understand that customers can be a right pain in the backside but her requests were so reasonable. And £1.45 for a 500ml bottle of water. Not on at all.

The lady who served me was lovely though and the food other than the fish was okay. No vegan options or anything...